Care Specialist

3 weeks ago

Retford, Nottinghamshire, United Kingdom Home Instead Full time

Job Summary

The Care Specialist will contribute to a positive living environment to enhance a client's quality of life. This role requires a high level of professionalism, empathy, and excellent communication skills.

Key Responsibilities

  • Contribute to a positive living environment to enhance a client's quality of life.
  • Demonstrate and display a good example acting as a role model in line with Home Instead expectations for other staff members of the team.
  • Maintain regular communication with management and raise concerns when required.
  • Act as a mentor for other staff, offering opportunities to allow those staff to shadow and observe the level of high-quality care that is expected.
  • Support with on-call when required.
  • Be responsible for starting new care packages and be a representative for the quality of care provided and address any snagging issues at the outset.
  • Introduce new and existing staff to clients and be a point of contact for support.
  • Build bonds of trust and form relationships with clients, families, and other staff members.
  • Cover visits due to annual leave, sickness, and other emergency requirements.
  • Be available on the allocated working day to cover any visits required that may need covering to ensure 100% compliance in service delivery and no missed visits.
  • Good work ethic and dedication.
  • Ability to maintain professional relationships.
  • Deliver companionship, personal care, and home help services as required in line with the Job Description of the Care Professional.

Essential Criteria

  • Be confident and self-motivated with the ability to build and maintain strong positive relationships helping to promote the opportunities available at Home Instead.
  • Full flexibility to work days, evenings, weekends, and nights to meet the demands of the business.
  • Strong interpersonal skills with the ability to build rapport quickly.
  • Excellent verbal and written communication skills.
  • 6-month industry knowledge required.
  • Willingness to undertake further education and training as required.
  • Must have a full driving license and means of transport if required within the territory to visit clients.
  • Be organised and flexible to meet the needs of the business.
  • Passionate about delivering high-quality customer service in the home care sector.
  • Excellent organisational skills with the ability to plan, replan again, juggling of priorities and unplanned work, and meeting deadlines in a very busy environment.
  • Able to see the big picture whilst processing excellent attention to detail.
  • Able to stay calm under pressure, not taking things too personally.
  • Proactive – able to suggest and implement operational improvements.
  • Able to learn from mistakes.
  • Able to work unsupervised and using own initiative yet realising when to raise risks and issues and ask for help from others.
  • Able to work as a trusted team member.
  • Empathetic yet business-like in approach to Clients and Care Professionals.
  • Good verbal communication skills, including excellent telephone manner, confident to initiate and able to participate in difficult conversations with Care Professionals and clients.
  • Good written communication skills and IT literate.

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