HR Services Team Leader

2 months ago

Bedford, Bedford, United Kingdom Howden Group Holdings Full time
About the Role

We are seeking an experienced HR Services Team Leader to join our team at Howden Group Holdings. As a key member of our HR function, you will play a critical role in delivering high-quality HR services to our business.

Key Responsibilities
  • Manage the daily workload and tasks effectively through Workday and Workday Help, to meet and exceed expectation on service and SLA.
  • Support the development of a high-performing team, through induction, training, one-to-ones, and objective setting.
  • Ensure the team are trained to meet role requirements against defined training plans to ensure consistency in approach.
  • Maintain accurate and legislative policy, process, letters, email templates, and documentation.
  • Produce and analyze value-adding management information to manage workload, productivity, accuracy, and overall team performance.
  • Contribute to wider projects and initiatives within HR, driving process improvements, automation, and efficiencies.
  • Support the annual audit program, ensuring controls are in place and processes are followed to provide online audit tracking and reduce risk on the business.
  • Establish work-checking mechanisms to check the quality of documentation and system updates.
  • Support the annual calendar of events and ad-hoc projects, ensuring resources and processes are in place to meet expectation.
  • Manage escalations and make decisions on requests which are outside of process or policy, working with the business to outline and manage risks.
  • As an advocate and expert on Workday HR, guide and support people.
  • Work collaboratively and seamlessly with Payroll to meet payroll deadlines.
  • Deliver as one team with the HR centers of excellence, HRBP, HRIS, reward, change, payroll, learning, and recruitment teams.
  • Work within DPA/GDPR guidelines, managing people data requests and the confidentiality of data.
Requirements
  • Team Leader experience, able to motivate and influence a team to be at their best.
  • Excellent HR Administration, organizational, and data entry skills with strong attention to detail.
  • HR Shared Services background (essential).
  • Workday system experience (essential).
  • Proven understanding of end-to-end HR processes, policies, and procedures.
  • Ability to identify and resolve potential problems or issues and take necessary actions to prevent them from developing.
  • Proactive and practical approach to problem-solving with the ability to identify areas for improvements in process, services, and ways of working.
  • Highly organized with the ability to plan, delegate, prioritize, and multitask daily workload.
  • Able to train team members to improve performance and develop skills.
  • Works well in a demanding, fast-paced environment, managing conflicting demands, with excellent task and time management skills.
  • Ability to work within a team and on own initiative, providing support to team members and where needed.
  • Strong relationship-building and influencing skills, a role model to others.
  • Problem solver with resilience, initiative, and ability to challenge the status quo.
  • Smart, pragmatic, and positive approach, able to build trust and offer proactive solutions.

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