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Customer Service Representative
2 months ago
We are seeking a skilled Customer Service Advisor to join our team at SNG, formerly Sovereign Housing Association. As a key member of our customer-facing team, you will be responsible for providing exceptional support to our customers, resolving their queries, and ensuring their satisfaction.
Key Responsibilities- Answer inbound customer queries and resolve issues in a timely and professional manner.
- Provide support to customers across various business service areas, including Housing, Repairs, and Complaints.
- Work collaboratively with colleagues to achieve team goals and objectives.
- Adhere to Call Quality guidelines and resolution standards.
- Participate in training and development programs to enhance skills and knowledge.
- A competitive salary and benefits package.
- Opportunities for career growth and professional development.
- A dynamic and supportive work environment.
- Flexible working arrangements, including hybrid working options.
SNG, formerly Sovereign Housing Association, is a leading provider of affordable housing and community services. We are committed to delivering high-quality services that meet the needs of our customers and communities.
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