Director of Operational Excellence
4 days ago
Head of Operations Delivery at Three
Salary: £80,000 - £110,000 per annum (dependent on experience)
About the Role
We are seeking an exceptional individual to lead our Operations Delivery team. As Head of Operations Delivery, you will be responsible for ensuring the smooth operation of our technology services, driving efficiency and excellence across the organization.
Job Description
This is a critical role that requires strong leadership, strategic thinking, and excellent communication skills. You will work closely with stakeholders across the business to understand their needs and develop solutions that meet their requirements.
Key Responsibilities
- Operational Delivery of Technology (30%)
- Service Acceptance/Readiness (30%)
- Managed Services Tendering (30%)
- Service Operations Strategy (10%)
Required Skills and Qualifications
To succeed in this role, you will need:
- Experience of managing service delivery in a multi-partner/vendor environment
- Strong leadership and management skills, with the ability to motivate and inspire a team
- Excellent communication and interpersonal skills, with the ability to build relationships with stakeholders at all levels
- A deep understanding of ITIL Service Strategy and Design principles
- The ability to drive operational excellence and continuous improvement across the organization
Benefits
We offer a competitive salary, comprehensive benefits package, and opportunities for career development and growth. Our benefits include:
- A car allowance
- A performance-based annual bonus
- An additional 'flexible allowance' to spend on additional benefits, topping up your pension, or to be added to your salary
- Hybrid working between home and our brand-new Reading HQ office
- 28 days annual leave + 8 bank holidays + 3 personal days annually, which increases with length of service
- Private Medical Insurance, Life Assurance, and Income Protection
- Free mobile phone package and unlimited sim-card
- Free on-site car parking
Others
At Three, we value diversity and inclusion and are committed to creating a workplace where everyone feels welcome and valued. We believe that our people make us who we are, and we strive to create a culture that supports and celebrates individuality and difference.
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