Customer Success Strategist
6 days ago
We are seeking a highly skilled Technical Account Manager to join our team at 83zero. As a key member of our technical support team, you will play a critical role in delivering exceptional customer experiences and driving our business growth.
The estimated salary for this position is around £80,000 per annum, depending on individual skills and contribution.
Job Description and ResponsibilitiesYou will work closely with our technical support team to deploy our market-leading Web-Application Security product in various environments (cloud, on-premise, CI/CD pipelines). With a growing customer base, you will become an expert on our products and their customers, providing valuable insights that create best practices and enhance our product roadmaps.
Your Key Responsibilities- Deploy our products in a variety of environments (cloud, on-premise, CI/CD pipelines) and ensure seamless integration.
- Engage with customers using modern enterprise video communications to optimize their use of our software.
- Collaborate with software developers to understand product features and pass on customer feedback to inform product development.
- Investigate bug reports, reproducing, diagnosing, and resolving issues to minimize downtime.
- Liaise with technical product managers to prioritize software development work, championing the customer's perspective.
- You're a passionate problem-solver who enjoys delivering exceptional service while troubleshooting technical issues.
- Experience working within a DevOps/DevSecOps environment is essential.
- Knowledge of Kubernetes is desirable.
- Familiarity with operating systems, such as Windows and Linux/Unix, is required.
- Experience working with cloud platforms like Azure, AWS, or GCP, or virtualization tools like VMware or Hyper-V is advantageous.
- A good understanding of Networking protocols, including routers, switches, and firewalls, is necessary.
- A desire to continuously develop your skill set is essential.
- Relocation packages to Knutsford, UK.
- Share options.
- 8% employer pension contribution.
- Life assurance: 4x salary.
- Income protection: full pay for the first 6 months of incapacity followed by 75% of salary plus pension contribution.
- Private medical insurance (Bupa).
- 25 days holiday plus public holidays.
- Car Scheme/Bike Scheme.
- Continuous personal development.
- Gym access.
- Free lunch by our lovely chefs, social events, and more.
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