Customer Success Strategist

6 days ago


Knutsford, Cheshire East, United Kingdom 83zero Full time
About This Opportunity

We are seeking a highly skilled Technical Account Manager to join our team at 83zero. As a key member of our technical support team, you will play a critical role in delivering exceptional customer experiences and driving our business growth.

The estimated salary for this position is around £80,000 per annum, depending on individual skills and contribution.

Job Description and Responsibilities

You will work closely with our technical support team to deploy our market-leading Web-Application Security product in various environments (cloud, on-premise, CI/CD pipelines). With a growing customer base, you will become an expert on our products and their customers, providing valuable insights that create best practices and enhance our product roadmaps.

Your Key Responsibilities
  • Deploy our products in a variety of environments (cloud, on-premise, CI/CD pipelines) and ensure seamless integration.
  • Engage with customers using modern enterprise video communications to optimize their use of our software.
  • Collaborate with software developers to understand product features and pass on customer feedback to inform product development.
  • Investigate bug reports, reproducing, diagnosing, and resolving issues to minimize downtime.
  • Liaise with technical product managers to prioritize software development work, championing the customer's perspective.
Requirements and Qualifications
  • You're a passionate problem-solver who enjoys delivering exceptional service while troubleshooting technical issues.
  • Experience working within a DevOps/DevSecOps environment is essential.
  • Knowledge of Kubernetes is desirable.
  • Familiarity with operating systems, such as Windows and Linux/Unix, is required.
  • Experience working with cloud platforms like Azure, AWS, or GCP, or virtualization tools like VMware or Hyper-V is advantageous.
  • A good understanding of Networking protocols, including routers, switches, and firewalls, is necessary.
  • A desire to continuously develop your skill set is essential.
Benefits and Rewards
  • Relocation packages to Knutsford, UK.
  • Share options.
  • 8% employer pension contribution.
  • Life assurance: 4x salary.
  • Income protection: full pay for the first 6 months of incapacity followed by 75% of salary plus pension contribution.
  • Private medical insurance (Bupa).
  • 25 days holiday plus public holidays.
  • Car Scheme/Bike Scheme.
  • Continuous personal development.
  • Gym access.
  • Free lunch by our lovely chefs, social events, and more.


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