Creator Engagement Specialist

3 weeks ago


London, Greater London, United Kingdom fanvue Full time
About Fanvue
Fanvue is at the forefront of the creator economy, driving innovation by providing a platform where creators can earn and share exceptional experiences with their fans. Our mission is to shape the future of the subscription space, bringing creators and fans closer together.

Job Description
We are seeking a skilled Creator Engagement Specialist to join our customer service team. This role is critical in delivering top-notch support to our creators and fans, ensuring they have an exceptional experience when engaging with our platform.

Key Responsibilities
• Serve as the primary point of contact for fans and creators on the Fanvue Platform.
• Respond to customer inquiries promptly and efficiently, providing timely resolutions to issues.
• Collaborate with the Operations Manager and CFO to resolve payment issues in a timely manner.
• Contribute to the development of new strategies and improvements in customer service protocols.

Requirements
• Excellent written communication skills.
• Strong analytical and problem-solving abilities.
• Exceptional diligence and attention to detail.
• Process-oriented mindset.

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