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Insurance Conduct Risk Manager
2 months ago
We are seeking a highly skilled Conduct and Complaints Manager to join our client's team on a permanent basis. As a key member of the Conduct and Complaints Team, you will play a pivotal role in ensuring the organisation's compliance with conduct risk, consumer duty, and complaints frameworks.
Key Responsibilities:- Manage the Conduct and Complaints Team, providing guidance and support to ensure the team's effectiveness in meeting regulatory requirements and executing the annual Conduct and Complaints Monitoring Plan.
- Take ownership of the oversight, maintenance, and development of the organisation's conduct risk, consumer duty, and complaints frameworks, including reviewing and updating policies and procedures.
- Provide regular reporting on conduct risk, consumer duty, and complaints issues, ensuring timely and accurate submissions to regulatory bodies such as the FCA and Lloyd's of London.
- Collaborate with various stakeholders to ensure that deadlines are met, appropriate training is provided, and any necessary escalations are made.
This is an exciting opportunity for a dynamic and experienced professional to contribute to our client's goal of maintaining exceptional standards in conduct, consumer duty, and complaints management. If you have strong leadership and management skills, a solid understanding of conduct risk, consumer duty, and complaints frameworks, and excellent communication and stakeholder management skills, we encourage you to apply.
LHH Recruitment Solutions is committed to building an inclusive, supportive environment to enable candidates to explore the next steps in their careers. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
