Customer Experience Specialist

5 days ago


Sheffield, United Kingdom The Career Group Full time
Job Title

Customer Experience Specialist

About The Career Group

We are a leading provider of education and career services. Our mission is to empower individuals to achieve their goals through quality education and training.

Job Description

We are seeking an experienced Customer Experience Specialist to join our team. In this role, you will be responsible for providing exceptional customer service to students and ensuring that their needs are met.

Responsibilities
  • Respond to phone calls and email requests from students in a timely and professional manner.
  • Create personal statements for each student referred to you.
  • Track the student application process and perform quality checks to ensure that applications are ready for the next step.
  • Process student applications, obtain pupil references, and work with the head of admissions to ensure applicants' eligibility.
  • Accurately record and log interactions with customers and update account information.
Requirements
  • Excellent communication and organisational skills.
  • Ability to work under pressure and meet deadlines.
  • Knowledge of student finance and admissions processes.
  • Experience of working in a higher education admissions office.
Salary and Benefits

The salary for this position is £25,000 - £30,000 per annum, depending on experience. We also offer a range of benefits including 25 days annual leave, pension scheme, and opportunities for professional development.



  • Sheffield, Sheffield, United Kingdom BT Group Full time

    About the RoleThis is a fantastic opportunity to join BT Group as a Customer Experience Specialist in our Sheffield office.We are looking for an experienced IT Service Desk Analyst who can deliver exceptional customer experiences and play a key role in ensuring the satisfaction of our communication providers.As a vital contributor to our market-leading...


  • Sheffield, Sheffield, United Kingdom Gleeson Full time

    We are looking for a Customer Experience Specialist to join our team in South & West Yorkshire. As a key member of the sales team, you will be responsible for providing exceptional customer service and driving sales growth across the region.Key Responsibilities:You will work closely with clients, solicitors, estate agents, and other stakeholders to meet...


  • Sheffield, Sheffield, United Kingdom Cineworld Cinemas Ltd Full time

    About the Job:We are seeking a Customer Experience Specialist to work in one of our busy cinemas. As a Barista, you will be responsible for delivering exceptional customer service and ensuring that every customer has an excellent experience. This will involve acting as an ambassador for our brand, embracing our coffee culture, and discovering ways to meet...


  • Sheffield, United Kingdom Tecomet, Inc. Full time

    Build innovative solutions and design the future. You can pursue your potential at Tecomet by working with a dedicated team to solve complex challenges, in partnership with industry-leading clients in medical device technology, aerospace, and defence industries. With the backing of our steadfast brand, you can be a part of the next era of manufacturing by...


  • Sheffield, Sheffield, United Kingdom German Doner Kebab Full time

    German Doner Kebab OverviewWe are a market leader in the Casual Dining sector, with over 90 restaurants worldwide. Our mission is to deliver exceptional food quality and outstanding guest care. As a key member of our team, you will play a vital role in helping us achieve our brand standards.SalaryThe estimated salary for this position is £15,000 - £18,000...


  • Sheffield, United Kingdom First Customer Contact Full time

    **Who are we?** - **First Customer Contact **is part of FirstGroup, the largest rail operator in the UK and second largest bus operator in the UK outside London. FirstGroup operates services throughout the UK and Ireland, with over 30,000 employees providing services that make travel smoother and life easier. FirstGroup works hard to reduce its impact on the...


  • Sheffield, United Kingdom First Customer Contact Full time

    **Who are we?** First Rail is one of the UK's most experienced rail operators, carrying more than 345m passengers across our franchises (Great Western Railway, South Western Railway, and Avanti West Coast) and our open access operators (Hull Trains and Lumo). We operate all types of passenger railways - intercity, commuter, regional and sleeper...


  • Sheffield, United Kingdom First Customer Contact Full time

    **Who are we?** - **First Customer Contact**is part of FirstGroup, the largest rail operator in the UK and second largest bus operator in the UK outside London. FirstGroup operates services throughout the UK and Ireland, with over 30,000 employees providing services that make travel smoother and life easier. FirstGroup works hard to reduce its impact on the...


  • Sheffield, United Kingdom McCain Foods (G.B.) Ltd Full time

    **Position Title**:Customer Experience Specialist **Position Type**: Regular - Part-Time **Position Location**:Scarborough **Requisition ID**: 24027 **There’s nothing beige about McCain** Except our potatoes — and we’re extremely passionate about them. When you join McCain, you’ll be joining the biggest player in the frozen potato game,...


  • Sheffield, United Kingdom First Customer Contact Full time

    **Who are we?** First Rail is one of the UK's most experienced rail operators, carrying more than 345m passengers across three franchises (Great Western Railway, South Western Railway, and Avanti West Coast) and our open access operator (Hull & Lumo Trains). We operate all types of passenger railways - intercity, commuter, regional and sleeper...

  • Sales Executive

    3 weeks ago


    Sheffield, Sheffield, United Kingdom Gleeson Full time

    Gleeson is seeking a highly motivated Sales Executive - Customer Experience Specialist to join our sales team in the South & West Yorkshire region. This exciting opportunity offers a varied and interesting role, encompassing skills and responsibilities from different areas.About the Role:Provide customer-centric sales advice and support while working towards...


  • Sheffield, Sheffield, United Kingdom NuBreed Hotels Limited Full time

    About NuBreed Hotels LimitedAs a leading provider of innovative solutions in the hotel industry, we are seeking an experienced professional to join our team as a Customer Success Executive. This role offers a unique opportunity to drive business growth and deliver exceptional customer experiences.Job Description:The successful candidate will be responsible...


  • Sheffield, United Kingdom First Customer Contact Ltd Full time

    **The Role** - Are you passionate about delivering excellent customer service?_ You will be the first interaction with our rail passengers and will be expected to be a positive, empathetic and helpful to each of our passengers! You will also be able to remain calm in demanding situations! **Salary & Shifts** £10.25 per hour, £20,000.00 per annum. _Our...


  • Sheffield, United Kingdom PM GROUP Full time

    **Do you have some experience dealing with customers and complaints?** **Do you like to use your knowledge and customer service skills to resolve complaints to better a customers experience?** As a Law Group we were established over 30 years ago. Within our group of companies, we have a specialist Complaints Team. We have successfully evolved and expanded...


  • Sheffield, United Kingdom PM GROUP Full time

    **Do you have some experience dealing with customers and complaints?** **Do you like to use your knowledge and customer service skills to resolve complaints to better a customers experience?** As a Law Group we were established over 30 years ago. Within our group of companies, we have a specialist Complaints Team. We have successfully evolved and expanded...


  • Sheffield, United Kingdom First Customer Contact Full time

    **Who are we?** First Rail is one of the UK's most experienced rail operators, carrying more than 345m passengers across our franchises (Great Western Railway, South Western Railway, and Avanti West Coast) and our open access operators (Hull Trains and Lumo). We operate all types of passenger railways - intercity, commuter, regional and sleeper...


  • Sheffield, United Kingdom First Customer Contact Full time

    **Who are we?** First Rail is one of the UK's most experienced rail operators, carrying more than 345m passengers across our franchises (Great Western Railway, South Western Railway, and Avanti West Coast) and our open access operators (Hull Trains and Lumo). We operate all types of passenger railways - intercity, commuter, regional and sleeper...


  • Sheffield, Sheffield, United Kingdom University of the Arts London Full time

    About the RoleWe are seeking a skilled Beauty Advisor to join our team at the University of the Arts London. As a Beauty Advisor, you will play a vital role in delivering exceptional customer service and exceeding sales targets.Key Responsibilities:Provide expert product knowledge and advice to customers.Exceed sales targets and contribute to the success of...


  • Sheffield, Sheffield, United Kingdom Optima Health Full time

    We're seeking a highly organized and detail-oriented individual to join our team as a Occupational Health Service Specialist.In this role, you'll be responsible for providing administrative support to our clinicians, managing customer enquiries, and ensuring that all activities are completed to the highest standard.You'll work closely with our clinicians to...


  • Sheffield, Sheffield, United Kingdom Asda Stores Ltd Full time

    Job Description:We are seeking a skilled Service Colleague to join our team at Asda Stores Ltd, working part-time hours across various shifts including nights. As a key member of our store operations team, you will play a vital role in ensuring the efficient running of our stores.Key Responsibilities:Provide exceptional customer service and maintain high...