Customer Experience Specialist
5 days ago
Customer Experience Specialist
About The Career GroupWe are a leading provider of education and career services. Our mission is to empower individuals to achieve their goals through quality education and training.
Job DescriptionWe are seeking an experienced Customer Experience Specialist to join our team. In this role, you will be responsible for providing exceptional customer service to students and ensuring that their needs are met.
Responsibilities- Respond to phone calls and email requests from students in a timely and professional manner.
- Create personal statements for each student referred to you.
- Track the student application process and perform quality checks to ensure that applications are ready for the next step.
- Process student applications, obtain pupil references, and work with the head of admissions to ensure applicants' eligibility.
- Accurately record and log interactions with customers and update account information.
- Excellent communication and organisational skills.
- Ability to work under pressure and meet deadlines.
- Knowledge of student finance and admissions processes.
- Experience of working in a higher education admissions office.
The salary for this position is £25,000 - £30,000 per annum, depending on experience. We also offer a range of benefits including 25 days annual leave, pension scheme, and opportunities for professional development.
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