Customer Service Representative
4 weeks ago
We are seeking a highly skilled and friendly Receptionist to join our team at Bodelwyddan Castle in Rhyl. As part of our supportive team, you will play a key role in delivering exceptional customer service on reception, working closely with the Reception Manager and Team Leaders to ensure a smooth running of the reception area.
Key Responsibilities:
- Provide outstanding customer service to guests, responding to their needs and resolving any issues promptly.
- Work collaboratively with the Reception Team to maintain a high level of service quality and efficiency.
- Develop and grow into delivering great customer experiences, learning about our products and tailored selling techniques.
Requirements:
- A people person who prioritizes the guest journey and is passionate about delivering exceptional customer service.
- A willingness to learn and improve knowledge on customer service, our products, and tailored selling.
- A team player who will care about the wider team and look to support wherever needed.
What We Offer:
- A fantastic opportunity for career development through externally recognized qualifications and in-house training.
- Free use of gym and leisure facilities, as well as free or discounted food onsite.
- Access to numerous discounts and offers with national brands and retailers.
- A supportive and inclusive work environment, committed to diversity, equity, and inclusion.
We genuinely care about every candidate's experience during the recruitment process and are here to provide support where we can. We encourage applications from all backgrounds, communities, and industries and are happy to discuss any reasonable adjustments or flexibility that you may require.
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