Funds Disbursement Manager
3 days ago
Goodstack is a pioneering fintech company that has been at the forefront of integrating social and environmental value into organisational purpose since 2017. Our vision is to power purpose in every company and nonprofit worldwide by leading the charge towards a future where doing good is not just an option but a fundamental principle of successful businesses shifting towards a better, purpose-driven world.
Job DescriptionWe are seeking an exceptional Funds Disbursement Manager to join our global charitable operations team. In this role, you will play a critical part in ensuring that donations received on behalf of our customers are paid out to charities efficiently and effectively.
Responsibilities- Act as the subject matter expert on all charitable payments processes at Goodstack, being the key point of contact for escalations as they arise.
- Continually evolve and improve our processes to ensure that we are working in the most efficient and effective manner possible.
- Create team KPIs, best practices, and standardised reporting to measure and report on performance, analysing performance trends over time to spot issues and opportunities.
- Collaborate closely with internal teams, including Product Engineering and Operations, to ensure that you and your team have what they need and blockers are being flagged.
- Oversee and support a team of outsourced Financial Operations Analysts, setting their work schedules and ensuring they are set up for success.
- Work with the broader Finance and Operations teams to resource plan based on forecasted volumes.
- 4 years of experience in payments operations back-office processing or a similar role within a fintech or financial services business.
- Experience managing or coordinating a team with an emphasis on support, accountability, and empowerment.
- Solid understanding of payments systems, global disbursements, and funds movement.
- Knowledge of international payment processing (SWIFT BIC IBAN, restrictive currencies, etc.).
- Understanding of accountancy practices (e.g., AAT Level 1-2 or equivalent).
- A process-driven mindset with a passion for continually refining workflows for improved efficiency.
- Exceptional attention to detail with a commitment to accuracy in all tasks.
- A metrics-oriented approach with a strong motivation to hit SLAs and meet team targets.
- Excellent prioritisation skills with the ability to manage multiple tasks in a fast-paced environment.
- Strong written and verbal communication skills to convey complex processes clearly.
- Proficiency in Excel/Google Sheets and experience with accounting or ERP software.
We offer a competitive salary of £60,000 per annum, plus benefits including flexible working hours, 25 days annual leave, paid public holidays, and a £1,000 learning and development budget.
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