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Project Manager

2 months ago

Harrogate, North Yorkshire, United Kingdom Piksel Group Full time
Project Manager Job Description

Piksel Group is seeking a highly skilled Project Manager to join our team. As a Project Manager, you will be responsible for managing customer requests across our portfolio of services, including Wireless, WAN & LAN services, IAAS, VOIP, and ICT.

Key Responsibilities:
  • Customer Satisfaction: You will be accountable for the on-time, on-budget delivery of projects to our customers' satisfaction, ensuring our business becomes a trusted partner to all our customers.
  • Initiate & Plan: You will agree and document project scope, produce the project plan, and identify the available budget. You will ensure the sales team provides sufficient information to complete the 'Statement of work' to ensure the business remains effective and efficient in its delivery.
  • Resource: You will secure and assign the right resource to the right tasks, ensuring colleagues and key stakeholders understand their role and responsibilities, what they have to deliver, and by when.
  • Delivery & Escalation: You will ensure assigned project resources and key stakeholders deliver their project responsibilities on time, escalating items meeting the escalation threshold using the appropriate escalation method and communication plan.
  • Communication & Reporting: You will ensure project deliverables, task deadlines, and milestones are clearly understood by all stakeholders, providing accurate written project updates as and when required.
  • Wellbeing: You will risk assess the workload of yourself and others, identifying solutions and supporting direct reports and colleagues in times of need.
  • Personal Development & Innovation: You will identify opportunities to contribute to wider business initiatives, highlighting current operational challenges and offering solutions, and exploring and challenging existing business processes to drive continual business improvement and deliver customer satisfaction.

Person Specification:

  • Excellent written and verbal communication skills with the ability to communicate at all levels, both internally and externally.
  • Customer-focused.
  • Professional, positive, confident, and friendly.
  • Highly self-motivated.
  • Ability to work well under pressure within a busy environment and prioritize tasks accordingly.
  • Committed to delivering high-quality work.
  • Excellent attention to detail, accuracy, time management, organizational, and administrative skills.
  • Office 365 applications, including Planner.
  • Data entry and management with any line of business tools, although Dynamics 365 would be an advantage.

Desirable Skills:

  • Previous Project Management Experience, ideally in a managed service organization.
  • Experience of managing customer relationships and issues.
  • Delivery of VOIP, IAAS, Cloud-Based Services, Wi-Fi, MPLS WAN, LAN, or combinations of all services.
  • Proven ability to manage multiple projects simultaneously.
  • Experience of working within a managed service organization.
  • Demonstrate a structured project approach.
  • Knowledge of agile and hybrid project methods.
  • Detailed infrastructure migration knowledge.