Financial System Specialist
3 weeks ago
We are seeking a Financial System Specialist to join our Hedge Fund team. Estimated salary: $80,000 - $110,000 per year.
Job Description
This is an exciting opportunity for a Technical support analyst to provide technical assistance for foreign currency trading software in a fast-paced work atmosphere.
Key Responsibilities:
- Investigating issues reported by customers or discovered within the firm's organization.
- Performing complex investigations, troubleshooting and problem-solving.
- Seeing that issues are resolved in a timely manner, escalating to higher levels as necessary.
- Tracking issues through to completion, regularly reporting issue status to clients.
- Delivering exceptional customer service using excellent communication and interpersonal skills.
- Identifying potential system, support and client relationship enhancements.
- Participating in follow-the-sun support model, communicating issues clearly in ticketing systems, and providing well-organized issue handoffs at EOD.
Requirements:
- 2+ years of experience as a Technical Support Analyst.
- Experience supporting real-time trading systems and FIX protocol, with strong Capital Markets knowledge.
- CentOS / REHL (or other *nix) expertise.
- Scripting/coding experience in languages such as Bash or Python.
- Extreme comfort with log investigation and configuration file management.
- Foreign exchange experience preferred.
- A self-starter with the ability to seek out and add value without continuous direction.
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