Quality Assurance Specialist
4 weeks ago
Job Summary:
We are seeking a highly skilled Quality Assurance Analyst to join our Governance & Control Team. As a key member of the team, you will be responsible for conducting end-to-end customer outcome testing across various key journeys and business areas.
Key Responsibilities:
- Conduct thorough end-to-end outcome testing to identify areas for improvement
- Determine customer outcomes and articulate findings in a clear and concise manner
- Provide actionable feedback and insights to relevant business areas to drive improved customer outcomes
- Support implementation of business improvements through active business partnerships
- Contribute to calibration sessions to ensure consistency and accuracy
- Identify remedial actions and ensure appropriate activity is undertaken to rectify, record, and report
- Adhere to best practice standards, processes, and the Quality framework
- Manage own workload to ensure appropriate samples are met weekly and monthly
Requirements:
- Previous experience in the Financial Services sector with a background in Quality Assurance, Customer Outcome Testing, or a customer-facing Insurance/Broking role
- Knowledge and experience of regulatory requirements, particularly Consumer Duty, DISP, IDD, Vulnerable Customers, and GDPR
- Exceptional written and verbal communication skills
- Ability to exercise sound judgment when determining customer outcomes
- Ability to identify and communicate areas of improvement in an actionable way
- Passionate about delivering good customer outcomes
- Diligent and conscientious approach to tasks and priorities
- Strong organisation and time management skills
- Problem-solving and decision-making skills
Diversity and Hybrid Working:
We value diversity and are committed to creating an inclusive culture. We offer hybrid working arrangements to promote a healthy work-life balance. The successful candidate will be based in our York office, working up to 2 days per week.
-
Quality Assurance Specialist
2 weeks ago
York, York City, United Kingdom Hiscox Full timeJob Summary:We are seeking a Quality Assurance Specialist to join our team at Hiscox. As a Quality Assurance Specialist, you will be responsible for conducting end-to-end customer outcome testing across a number of key journeys and business areas.Key Responsibilities:Completing end-to-end outcome testing across key customer journeys, products, and business...
-
Quality Assurance Specialist
3 weeks ago
York, York City, United Kingdom Castle Employment Agency Ltd Full timeWe are seeking a Quality Assurance Specialist to join our team at Castle Employment Agency Ltd. The successful candidate will be responsible for ensuring that quality standards are being complied with in the food manufacturing industry.The ideal candidate will have experience in conducting audits and a strong attention to detail. They will also have an...
-
Quality Assurance Specialist
2 weeks ago
York, York City, United Kingdom Castle Employment Full timeWe are seeking a Quality Assurance Specialist to join our team at Castle Employment. The successful candidate will be responsible for ensuring that quality standards are being complied with, collaborating with production teams to uphold quality standards, and carrying out external audits.The ideal candidate will have some relevant experience of working in a...
-
Quality Assurance Specialist
2 weeks ago
York, York City, United Kingdom Hiscox Full timeJob OverviewAs a Quality Assurance Specialist at Hiscox, you will be responsible for conducting end-to-end customer outcome testing across various key journeys and business areas. This role requires a diligent and self-motivated individual with a passion for customer excellence.Key ResponsibilitiesCompleting end-to-end outcome testing across multiple key...
-
Quality Assurance Specialist
3 weeks ago
York, York City, United Kingdom Hiscox Full timeJob OverviewAs a Quality Assurance Specialist at Hiscox, you will be responsible for conducting end-to-end customer outcome testing across various key journeys and business areas. This role requires a diligent and self-motivated individual with a passion for customer excellence.Key ResponsibilitiesCompleting outcome testing across multiple customer journeys,...
-
Quality Assurance Specialist
2 weeks ago
York, York City, United Kingdom Hiscox Full timeJob Summary:We are seeking a diligent and self-motivated Quality Assurance Specialist to join our Governance & Control Team. As part of this role, you will be responsible for conducting end-to-end customer outcome testing across various key journeys and business areas.Key Responsibilities:Completing outcome testing across multiple customer journeys,...
-
Quality Assurance Specialist
4 weeks ago
York, York City, United Kingdom Hiscox Full timeJob Title: Quality Assurance AnalystAbout the Role:We are seeking a highly skilled Quality Assurance Analyst to join our Governance & Control Team. As a Quality Assurance Analyst, you will be responsible for conducting end-to-end customer outcome testing across multiple key journeys and business areas.Key Responsibilities:Complete end-to-end outcome testing...
-
Quality Assurance Specialist
4 weeks ago
York, York City, United Kingdom Hiscox Full timeJob Title: Quality Assurance AnalystAbout the Role:We are seeking a highly skilled Quality Assurance Analyst to join our Governance & Control Team. As a Quality Assurance Analyst, you will be responsible for conducting end-to-end customer outcome testing across multiple key journeys and business areas.Key Responsibilities:Complete end-to-end outcome testing...
-
Quality Assurance Specialist
2 months ago
York, York City, United Kingdom Hiscox Full timeJob Summary:We are seeking a highly skilled Quality Assurance Analyst to join our Governance & Control Team. As a key member of the team, you will be responsible for conducting end-to-end customer outcome testing across various key journeys and business areas.Key Responsibilities:Conduct thorough outcome testing across multiple customer journeys, products,...
-
Quality Assurance Specialist
2 months ago
York, York City, United Kingdom Hiscox Full timeJob Summary:We are seeking a highly skilled Quality Assurance Analyst to join our Governance & Control Team. As a key member of the team, you will be responsible for conducting end-to-end customer outcome testing across various key journeys and business areas.Key Responsibilities:Conduct thorough outcome testing across multiple customer journeys, products,...
-
Quality Assurance Specialist
4 weeks ago
York, York City, United Kingdom Castle Employment Agency Ltd Full timeQuality Auditor Job OpportunityWe are seeking a skilled Quality Auditor to join our team at Castle Employment Agency Ltd. As a Quality Auditor, you will play a crucial role in ensuring that our food manufacturing organisation maintains the highest standards of quality.Key Responsibilities:Conducting regular audits to ensure compliance with quality...
-
Quality Assurance Specialist
4 weeks ago
York, York City, United Kingdom Castle Employment Agency Ltd Full timeQuality Auditor Job OpportunityWe are seeking a skilled Quality Auditor to join our team at Castle Employment Agency Ltd. As a Quality Auditor, you will play a crucial role in ensuring that our food manufacturing organisation maintains the highest standards of quality.Key Responsibilities:Conducting regular audits to ensure compliance with quality...
-
Quality Assurance Specialist
1 day ago
York, York City, United Kingdom Hiscox Full timeJob OverviewAs a Quality Assurance Analyst at Hiscox, you will be responsible for conducting end-to-end customer outcome testing across various key journeys and business areas.This role requires diligent and self-motivated individuals with an enthusiasm for customer excellence.Key ResponsibilitiesCompleting outcome testing across multiple customer journeys...
-
Quality Assurance Specialist
4 weeks ago
York, York City, United Kingdom Castle Employment Agency Ltd Full timeQuality Auditor Job OpportunityWe are seeking a skilled Quality Auditor to join our team at Castle Employment Agency Ltd. As a Quality Auditor, you will play a crucial role in ensuring that our food manufacturing organisation maintains the highest standards of quality.Key Responsibilities:Conducting regular audits to ensure compliance with quality...
-
Quality Assurance Specialist
4 weeks ago
York, York City, United Kingdom Castle Employment Agency Ltd Full timeQuality Auditor Job OpportunityWe are seeking a skilled Quality Auditor to join our team at Castle Employment Agency Ltd. As a Quality Auditor, you will play a crucial role in ensuring that our food manufacturing organisation maintains the highest standards of quality.Key Responsibilities:Conducting regular audits to ensure compliance with quality...
-
Quality Assurance Business Partner
1 month ago
York, York City, United Kingdom Brainkind Full timeAbout the RoleWe are seeking a highly skilled Quality Assurance Business Partner to join our team at Brainkind. As a Quality Assurance Business Partner, you will play a critical role in driving our services towards excellence by providing expert guidance and support to our Regional Managers and Service Managers.Key ResponsibilitiesProvide regular, timely...
-
Quality Assurance Business Partner
1 month ago
York, York City, United Kingdom Brainkind Full timeAbout the RoleWe are seeking a highly skilled Quality Assurance Business Partner to join our team at Brainkind. As a Quality Assurance Business Partner, you will play a critical role in driving our services towards excellence by providing expert guidance and support to our Regional Managers and Service Managers.Key ResponsibilitiesProvide regular, timely...
-
Quality Assurance Business Partner
1 month ago
York, York City, United Kingdom Brainkind Full timeAbout the RoleWe are seeking a highly skilled Quality Assurance Business Partner to join our team at Brainkind. As a Quality Assurance Business Partner, you will play a crucial role in driving our services towards 'Outstanding' quality through ongoing analysis and planned service reviews.Main ResponsibilitiesUse the agreed structure to provide regular timely...
-
Quality Assurance Business Partner
1 month ago
York, York City, United Kingdom Brainkind Full timeAbout the RoleWe are seeking a highly skilled Quality Assurance Business Partner to join our team at Brainkind. As a Quality Assurance Business Partner, you will play a crucial role in driving our services towards 'Outstanding' quality through ongoing analysis and planned service reviews.Main ResponsibilitiesUse the agreed structure to provide regular timely...
-
Quality Assurance Specialist
3 weeks ago
York, York City, United Kingdom Castle Employment Agency Ltd Full timeQuality Auditor OpportunityWe are seeking a dedicated Quality Auditor to join our team at Castle Employment Agency Ltd. As a Quality Auditor, you will play a crucial role in ensuring that our food manufacturing clients maintain high standards of quality.Key Responsibilities:Conducting audits to ensure compliance with quality standardsCollaborating with...