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Claims Fraud Senior Negotiator
2 months ago
We are seeking an experienced Recovery Senior to join our growing Claims Recovery Team at Marshmallow. As a key member of our team, you will play a crucial role in helping us deliver a high-quality, fair, and compliant service to our customers.
Key Responsibilities- Provide guidance and direction to the claims team, ensuring the customer is regularly updated and aware of all processing.
- Prepare and deliver ad-hoc workshops or training to the team or wider claims team to support the delivery of Recovery targets.
- Recommend discontinuation of recovery, with commercial implications at the forefront of your mind at all times.
- Aid the team in quantum using case law to settle claims on the best possible terms, keeping commercial implications at the forefront of your mind at all times.
- Assist junior members of the team with more complex technical queries and cases, providing guidance, training, and support to aid with their personal development.
- Actively demonstrate and promote the importance of delivering a high-quality, fair, and compliant service to our customers.
- Help develop and implement new processes.
- Review Control Reports across recovery claims, including abandonment and shortfall reviews to ensure we are pushing for best possible outcomes across all claims.
- You will be able to work off your own initiative and are confident in making data-driven decisions.
- 2 years relevant experience in the motor claims space, across the recovery and third-party functions with experience in resolving liability and cost negotiation.
- Experience helping others to deliver in their role, and a desire to further develop your skills.
- You are a self-starter who likes to take ownership but is also able to thrive in a team while ensuring quality output.
- Flexible working - Spend 1 day per fortnight with your team in our new collaborative London office, and own your own working hours.
- Flexible benefits budget - £50 per month to spend on a Ben Mastercard, meaning you get your own benefits budget to spend on things you want.
- Mental wellbeing support – Access therapy and mental health sessions through Oliva.
- Learning and development – Personal budgets for books and training courses to help you grow in your role.
- Competitive bonus scheme - designed to reward and recognise high performance.
- Private health care - Enjoy all the benefits Vitality has to offer, including reduced gym memberships and discounts on smartwatches.
- Medical cash plan - To help you with the costs of dental, optical, and physio (plus more).
- Tech scheme - Get the latest tech for less.
- 33 days holiday (including bank holidays), pension, cycle to work scheme, monthly team socials, and company-wide socials every month.
To meet our regulatory obligations as an FCA-authorised financial services company, we need to do some background checks on all new hires. That means carrying out a DBS check and making sure you don't have any live criminal proceedings. Feel free to ask our Talent Acquisition team if you have any questions about this.
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