Higher Education Support Officer
2 days ago
The purpose of this role is to drive student retention and progression, ensuring students achieve their goals and succeed in their studies.
We are seeking a highly skilled and experienced individual to join our team as a Senior Student Retention Officer. As part of our dedicated student support team, you will play a critical role in improving campus attendance and ensuring students are engaged with their studies.
Main Responsibilities:
- Work closely with learners to identify barriers to progression
- Develop strategies to overcome these challenges
- Collaborate with Student Success Tutors and relevant academic staff
- Monitor SST performance towards attendance, engagement, and WD
- C Coordinate and ensure SST are making required calls
Requirements:
- Educated to degree level or equivalent with knowledge of safeguarding legislation and best practice
- Previous experience of working with students in higher education, specifically with mature students
- Strong communication skills and ability to adapt messages for a diverse audience
- Ability to plan and prioritise effectively
- High level of computer literacy and proficiency in Microsoft Office
- Attention to detail and strong organisational skills
Estimated Salary: £42,000 per annum
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