Senior Claims Adjuster

3 weeks ago


Birmingham, Birmingham, United Kingdom Crawford & Company Full time

About the Role:
As a Major & Complex Loss Adjuster at Crawford & Company, you will play a vital part in delivering a high-quality, professional service to our clients. Your primary responsibility will be to manage an active caseload of predominantly commercial claims over 100k in value, often containing material damage and business interruption matters.

Key Responsibilities:
• Investigate and assess complex claims, ensuring thoroughness and attention to detail
• Develop and implement effective claims strategies, working closely with clients and internal stakeholders
• Collaborate with other business streams and third parties, such as local government and emergency services, to resolve claims efficiently
• Provide expert advice and guidance to clients, promoting our business and advocating our ways of working
• Manage high-profile and high-value incidents, demonstrating confidence and professionalism

Requirements:
• Recognised name within the industry, with previous experience at a senior adjusting level
• ACILA or similar qualification, with a desire to continue learning and/or full qualifications
• Extensive knowledge of FSA procedures and TCF initiatives
• Technical knowledge within the adjusting arena at a complex loss level
• Understanding of Client SLA compliance/productivity/quality requirements
• Ability to influence key personnel and inspire others to deliver excellent service
• Sound understanding of financial aspects, with the ability to lead others to achieving agreed targets
• Full UK driving licence, with the willingness to travel to regional offices when required

What We Offer:
• Competitive salary and benefits package
• 26 days holiday, plus an additional day off for your birthday
• Company pension, dental plan, exam support, and career progression opportunities
• Employee assistance programme and other excellent benefits



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