IT Engineer

NRG Resourcing Ltd is partnering with a leading Managed Service Provider (MSP) to find a highly skilled 2nd Line Support Engineer. As part of this exciting opportunity, you will have the chance to make a real impact on the company's growth and success.

The MSP is based in Gateshead and offers a hybrid working arrangement, allowing you to balance your work and personal life. The salary for this role is £29,000 per annum.

This is a fantastic opportunity to join a dynamic and ambitious team as a 2nd Line Support Engineer. You will be responsible for delivering exceptional technical support to clients, addressing and resolving a wide range of issues up to second-line level.

1. Provide advanced technical support to clients, encompassing Microsoft technologies and VoIP systems.
2. Take an active role in project delivery, including the installation and configuration of servers and networks.
3. Contribute to the improvement of technical processes and service delivery through continuous insights and feedback.

1. Office 365 administration, including user management and configuration.
2. Microsoft Office applications.
3. Windows Server administration (2016-2022).
4. SharePoint.
5. Desktop, networking, and peripheral technologies.
6. Microsoft Windows 10 and 11 operating systems.
7. Software deployment.
8. VoIP systems, SIP trunks, and digital telephony solutions.