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IT Support Specialist

1 month ago

Hastings, East Sussex, United Kingdom Nextech Group Limited Full time
About Our IT Technician Role

We are seeking an experienced IT Technician to join our team at Nextech Group Limited. As an IT Technician, you will play a crucial role in delivering high-quality technical support to our clients.

Key Responsibilities:
  • Provide 1st and 2nd line technical support to clients on-site and remotely.
  • Troubleshoot and resolve issues across on-premises and cloud infrastructure.
  • Assist with the installation, configuration, and maintenance of hardware and software.
  • Monitor system performance, manage backups, and perform regular maintenance tasks.
  • Maintain documentation for processes, configurations, and troubleshooting steps.
  • Collaborate with the wider IT team to enhance service delivery and client satisfaction.
  • Provide guidance and training to clients, where necessary.
  • Maintain adherence to service level agreements (SLAs) and escalate issues as needed.
  • Contribute to IT projects, including migrations and upgrades.
Requirements:
  • 2+ years of IT support experience in a managed services or similar environment.
  • Technical knowledge of Windows, macOS, and Linux operating systems.
  • Experience with cloud solutions, particularly Microsoft 365, Azure, and/or AWS.
  • Familiarity with network configuration, virtualisation, and backup solutions.
  • Strong troubleshooting and communication skills.
What We Offer:
  • Competitive salary (£26,000 - £35,000 per annum, depending on experience).
  • Opportunity to work in a dynamic, growing industry.
  • Ongoing professional development and training opportunities.
  • Company benefits including holiday allowance, pension plan, and more.