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Digital Technology Specialist
1 month ago
University Hospitals Birmingham NHS Foundation Trust is seeking a skilled Digital Technology Specialist to facilitate change and work with people from different roles and professional backgrounds.
This is an excellent opportunity for an individual who is a logical thinker with excellent problem-solving and analytical skills, combined with the ability to work as part of a multi-disciplinary team to deliver successful IT change.
The successful candidate will have a deep knowledge of IT best practices, be skilled at adapting their approach on the fly, and be passionate about innovation, optimisation, and automation.
Key responsibilities include:
- Leveraging solid Power Platform skills and experience to design, create, and promote apps and automations within UHB NHS Foundation Trust.
- Working under the direction of the CSI Manager/CoE Lead, using Business Analysis techniques to quantify, measure, and document selected processes, procedures, and systems across the Trust.
- Leveraging Business Analysis techniques and Power Platform skills to propose, develop, and implement apps and automations across the Trust.
- Producing clear, accurate, and professional technical documentation for apps, automations, processes, and procedures.
- Day-to-day management and monitoring of a team-specific ITBM support queue within agreed Service Level Agreements, actioning, updating, and/or closing tickets as required.
We are recognised as one of the leading NHS Foundation Trusts in the UK.
Our commitment to our staff is to create the best place for them to work, and we are dedicated to investing in the health and wellbeing of our staff, including a commitment to offering flexible working where possible; offering our staff a wide variety of training and development opportunities, to support their personal and career development objectives.
Person SpecificationQualifications:
- IT-related Degree/Higher Diploma or equivalent industry qualification or experience.
- ITIL Foundation Certificate or equivalent.
Experience:
- Proven experience of building and implementing Power Apps and Power Automate flows within a large organisation.
- Relevant IT experience gained working within either a 1st, 2nd, or 3rd line support tier function.
- Extensive experience of providing Application and Software support within an ICT environment.
- High level of understanding of ITIL processes and Service Management best practice framework.
