Technical Support Specialist

1 month ago


Bradford, Bradford, United Kingdom Exalto Consulting Ltd Full time
Job Description

We are seeking a highly skilled Technical Support Specialist to join our team at Exalto Consulting Ltd.

Key Responsibilities:

  • Provide first-class technical support to end-users across multiple sites.
  • Operate and manage the IT Helpdesk, triaging incoming tickets, undertaking diagnosis and resolution in line with predefined SLA's, escalating where appropriate.
  • Offer comprehensive second-line support across hardware, software, networking, and system access.
  • Undertake hardware and software installation and maintenance.
  • Conduct proactive maintenance and updates to mitigate risk.
  • Document IT processes, system configuration, and user guides accurately.
  • Develop and update the knowledge base.
  • Participate in continuous improvement, staying current with the latest technology trends and best practices.
  • Assist in training and onboarding new starters.
  • Support major IT projects, taking ownership of assigned tasks ensuring timely and successful completion.

Requirements:

  • Experience supporting Microsoft Windows 10/11 and Server 2016 onwards.
  • Office 365 applications.
  • Microsoft InTune.
  • Active Directory, Group Policies.
  • Hyper-V.
  • Backup technologies - ideally Veeam.
  • IP Telephony (Avaya / RingCentral).
  • Understanding of networking principles, including TCP/IP, DNS, DHCP, and VPN.
  • Experience in managing wireless networks (Unifi).
  • Wide Area Networking using SonicWall Firewalls.
  • Mimecast Security Solutions.
  • Dell Server Hardware.
  • HP Storage Area Networks (SAN).
  • Artificial Intelligence - Co-Pilot.
  • SQL Server.
  • Power BI.

Salary: £40,000 - £55,000 per annum, depending on experience.

Benefits: An attractive salary package, including benefits and opportunities for professional growth and development.



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