Field Service Operations Specialist

1 month ago


Belfast, United Kingdom WorkPal Full time

WorkPal is a cloud-based field service management software designed to bring field service operations into the digital era. We are seeking a skilled Field Service Operations Specialist to join our team and help us grow our business further.

Key Responsibilities
  • Gather customer information for the implementation process
  • Project Management
  • Manage and set customer expectations in terms of how the implementation process will run, and drive their engagement with the project
  • Liaise between WorkPal teams to manage tickets and deadlines, keeping the customer up to date on progress
  • Record updates and actions on customer projects using WorkPal tickets
  • Work to milestones and deadlines
  • Be the go-to point of contact for implementing customers
  • Provide project support
  • Schedule meetings and calls with customers
  • Complete weekly check-in calls with customers, monitor and advise on progress
  • Complete administrative or troubleshooting support tasks
  • Provide answers to 'How do I?' type queries or support via online training sessions
Quality
  • Record accurately and in a timely fashion
  • Follow implementation processes
  • Stay up to date with platform changes and new features
Requirements
  • 1+ years' experience in a similar role or transferable skills
  • Previous customer-facing experience
  • Proficient in Microsoft Office Packages
  • Excellent attention to detail, organised and task-focused with a methodical approach to work
  • Excellent communicator at all levels in both spoken and written formats
  • Minimum education level A-Level to include GCSE Maths and English at A – C/equivalent or demonstration of qualification by experience
  • Maintains accuracy and composure under pressure
  • Project Management Experience
  • Exceptional people skills, with an approachable, patient, and confident manner
  • Ability to handle objections where required
  • Communicate and provide training at all levels, both verbally and in writing, face to face or by webinar
  • Self-motivated and proactive with the ability to work individually as well as a team
  • Thrives in a fast-paced, task-focused environment with the ability to work independently to tight deadlines


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