Field Service Operations Specialist
1 month ago
WorkPal is a cloud-based field service management software designed to bring field service operations into the digital era. We are seeking a skilled Field Service Operations Specialist to join our team and help us grow our business further.
Key Responsibilities- Gather customer information for the implementation process
- Project Management
- Manage and set customer expectations in terms of how the implementation process will run, and drive their engagement with the project
- Liaise between WorkPal teams to manage tickets and deadlines, keeping the customer up to date on progress
- Record updates and actions on customer projects using WorkPal tickets
- Work to milestones and deadlines
- Be the go-to point of contact for implementing customers
- Provide project support
- Schedule meetings and calls with customers
- Complete weekly check-in calls with customers, monitor and advise on progress
- Complete administrative or troubleshooting support tasks
- Provide answers to 'How do I?' type queries or support via online training sessions
- Record accurately and in a timely fashion
- Follow implementation processes
- Stay up to date with platform changes and new features
- 1+ years' experience in a similar role or transferable skills
- Previous customer-facing experience
- Proficient in Microsoft Office Packages
- Excellent attention to detail, organised and task-focused with a methodical approach to work
- Excellent communicator at all levels in both spoken and written formats
- Minimum education level A-Level to include GCSE Maths and English at A – C/equivalent or demonstration of qualification by experience
- Maintains accuracy and composure under pressure
- Project Management Experience
- Exceptional people skills, with an approachable, patient, and confident manner
- Ability to handle objections where required
- Communicate and provide training at all levels, both verbally and in writing, face to face or by webinar
- Self-motivated and proactive with the ability to work individually as well as a team
- Thrives in a fast-paced, task-focused environment with the ability to work independently to tight deadlines
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