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Customer Service Specialist

1 month ago

Coalville, Leicestershire, United Kingdom Amazon UK Services Ltd. Full time

About the Role

At Amazon UK Services Ltd., we're looking for a skilled Customer Service Specialist to join our team. As a key member of our Amazon Freight Operations team, you'll play a critical role in ensuring the smooth functioning of our European transportation network.

Key Responsibilities

  • Listen closely to customers, understand their needs, and provide effective solutions.
  • Communicate with customers using verbal and written methods, ensuring accuracy and concision.
  • Utilize conflict resolution and decision-making skills to resolve customer issues.
  • Facilitate the flow of information between Amazon Freight and external customers, proactively resolving potential issues.
  • Maintain knowledge of resources and operational procedures.
  • Collaborate with team members to strive for continuous improvement.

About the Team

Amazon Freight Operations is the Pan-European control center for Amazon Freight's Shipper Support and Transportation Execution. Our team is responsible for planning and scheduling transport orders placed by our customers and providing them with support at each step of their journey.

Requirements

  • Advanced proficiency in written and verbal English (B2 CEFR).
  • Relevant experience in communicating with stakeholders, including peers and leadership.
  • Experience working with the MS Office suite in a professional environment.
  • Relevant experience in analysing data and creating reports for leadership.

Preferred Qualifications

  • Relevant experience in process improvement techniques, including kaizen, gemba, and process mapping.
  • Relevant experience in a logistical working environment.