Digital Transformation Strategist
1 day ago
We are seeking a highly skilled Digital Transformation Strategist to join our team at Writer. As a key member of our customer success organization, you will be responsible for driving business growth and ensuring the successful adoption of our platform by Fortune 50-100 accounts.
Job DescriptionThe ideal candidate will have 7+ years of experience in a CSM role focused on large enterprise accounts, with a proven track record of delivering high-touch service and managing complex relationships across multiple stakeholders. You will work closely with our sales team to identify new revenue opportunities and collaborate with product teams to develop scalable solutions for our customers.
Key Responsibilities:- Meticulously project manage programs to drive adoption, business value, and renew usage of Writer
- Analyze product usage data to provide deeper insights to customer champions and inform product development
- Develop expertise as an advisor on best practices in developing on-brand content at scale
- Work collaboratively with Sales to introduce opportunities for revenue growth, cross-sell, and upsell
The successful candidate will have:
- 7+ years of experience in a CSM role focused on Fortune 50-100 accounts
- Experience delivering high-touch service and managing complex relationships across multiple stakeholders
- Experience in change management and editorial processes
At Writer, we offer a competitive salary range of $120,000 - $180,000 per year, plus generous benefits including medical, dental, and vision coverage, paid parental leave, and a wellness stipend. If you are a motivated and experienced professional looking to make a meaningful impact in the digital transformation space, we encourage you to apply.
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