Operations Manager

2 weeks ago


Birmingham, Birmingham, United Kingdom CV-Library Full time
About the Role

We are looking for an experienced Operations Manager to join our team in Coventry. The successful candidate will be responsible for managing a group of up to 20 talented individuals, helping them unleash their potential through coaching, meaningful feedback, and performance management. This is an exciting opportunity to make a real impact and contribute to our mission of delivering fair, timely, and impartial resolutions.

Responsibilities
  • Lead a team of 15-20 Investigators, driving individual and team performance to exceed expectations.
  • Identify and close performance gaps through both formal and informal coaching methods.
  • Dive into data and casework analysis to spot performance trends and intervene as needed.
  • Ensure our customers are treated fairly, their complaints thoroughly investigated and that communication is always clear and timely.

Requirements
  • Proven experience of leading 12+ professionals in roles of a similar scale focused on high performance, people development, strong team engagement, and leading through change.
  • Strong people manager with excellent customer service skills
  • Previous working experience in a fast-paced and changing environment
  • A champion mindset for diversity, equity, and inclusion
  • Ability to foster empathy and resilience


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