Enterprise Cloud Infrastructure Specialist
5 days ago
We are seeking an experienced Enterprise Cloud Infrastructure Specialist to join our team at Julian Hodge Bank. This is a challenging role that requires a unique blend of technical expertise, problem-solving skills, and business acumen.
About the JobThe successful candidate will be responsible for ensuring the smooth day-to-day operation of our production and user services. This involves providing third-line support for all infrastructure-related issues, coordinating technical work, and communicating with end-users and third-party suppliers.
Main Responsibilities- Service Operation:
- Proactively manage allocated infrastructure and service desk issues to ensure timely resolution.
- Ensure clear and timely customer communication, providing updates on issue progress.
- Create and maintain high-quality documentation on all work undertaken to enable knowledge sharing.
- Engage with external suppliers and internal development teams to manage issues to resolution.
- Ensure systems changes and fixes align with agreed principles and standards, including relevant quality controls.
- Continuous Improvement and Development:
- Maintain a knowledge of current technologies and best practices to identify improvements.
- Engage with external parties and the tech community to share and improve knowledge.
- Ensure appropriate documentation is maintained to support current and future development activity.
- Undertake detailed problem analysis and root cause analysis.
- Manage implementation of changes to resolve identified problems.
- General:
- Comply with all company policies and procedures, legislative and regulatory requirements.
- Undertake any other reasonable tasks as and when requested by senior management.
- Knowledge and experience of Entra ID (Azure AD) and user management.
- Management of Virtual Machines, Desktop, and Server.
- Understanding of user applications.
- Network Management.
- Knowledge and experience of Microsoft Azure and M365.
We offer a competitive salary of £55,000 per annum, a comprehensive benefits package, and opportunities for professional growth and development.
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