Customer Service Department Head

5 days ago


Ascot, Windsor and Maidenhead, United Kingdom Sytner Group Full time

Jaguar Land Rover is seeking an experienced and successful Customer Service Department Head to oversee the department at our Ascot location.

This leadership role reports directly to the Aftersales Manager and focuses on ensuring excellent levels of customer service, in line with brand expectations.

The ideal candidate will have a proven track record in delivering exceptional customer experiences, mentoring and coaching teams, and driving business growth.

We are looking for a leader who can effectively communicate with customers, team members, and other stakeholders, building strong relationships and fostering a positive work environment.

The Customer Service Department Head will be responsible for developing and implementing strategies to improve customer satisfaction, reducing complaints, and increasing loyalty.

A key requirement is to identify opportunities to enhance the customer experience, drive revenue growth, and contribute to the overall success of the business.

As part of Sytner Group, you will enjoy a competitive salary of £50,000 - £60,000 per annum, depending on experience, as well as a range of benefits including enhanced holiday entitlement, industry-leading maternity pay, career development opportunities, and more.

About You

We are committed to creating an equitable environment and welcome applications from individuals regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, and/or belief.

Our company values respect, integrity, and teamwork, and we strive to provide a workplace where everyone feels valued, appreciated, and able to reach their full potential.



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