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Senior Venue Manager

1 month ago

Glasgow, Glasgow City, United Kingdom Page Personnel Finance Full time

Job Summary

We are seeking a highly skilled and experienced General Manager to lead our venue in Glasgow. The successful candidate will have a strong background in front and back of house operations, including food, beverages, staff supervision, inventory, and food safety.

Key Responsibilities

  • Lead, motivate, and support the front of house team in a fast-paced and demanding environment.
  • Identify recruitment needs and take an active role in search and selection activities and the appointment of team members.
  • Ensure every new team member has an inspiring and informative induction, with clear expectations and sufficient training.
  • Deliver ongoing training and development plans for all team members.
  • Conduct team reviews during probationary periods and performance reviews for improvement and development.
  • Support and guide team members, build effective team relationships, and set clear goals and targets, with regular reviews.
  • Motivate staff and maintain a positive work environment, deliver excellent guest service, and maintain a high standard of guest profile and atmosphere management at all times.
  • Champion a working environment that supports staff wellbeing and promotes a positive working environment.
  • Manage service and brand standards across the venue.
  • Manage customer enquiries and complaints while delivering superior guest satisfaction.
  • Oversee food and beverage operations and quality within budget and to the highest standards.
  • Support the development of food and drinks menus across the venue.

Requirements

  • 3 years of experience as a Bar/Restaurant, General Manager, or similar role.
  • Strong knowledge of front and back of house operations, including food, beverages, staff supervision, inventory, and food safety.
  • Extensive food and wine knowledge.
  • Strong understanding of cost and labour systems that lead to venue profitability.
  • Comfortable working with budgets, payroll, revenue, and forecasting.
  • Computer literacy and familiarity with hospitality management software.
  • Strong leadership, motivational, and people skills.
  • Good financial management skills.
  • Critical thinker and problem-solving skills.
  • Team player.
  • Good time-management skills.
  • Great interpersonal and communication skills.

Working Pattern

The working pattern is 45 hours per week, 5 days out of 7, flexed as appropriate to meet the needs of the business but also needs to be available in case of an emergency at the building.