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Administrative Support Specialist

1 month ago

Edinburgh, Edinburgh, United Kingdom Assets and Investments Full time

About the Role

We are seeking a highly organized and detail-oriented individual to join our Central Services Team within our Property Maintenance Division (PMD). As a key member of our team, you will provide administrative support and call handling to ensure the effective delivery of our repairs service.

Key Responsibilities

  • Deliver exceptional customer service and administration support to maintain in-house systems and ensure the effective running of responsive repairs.
  • Support the scheduling team and provide general office administration services for the wider property maintenance team.
  • Work effectively with key business areas, including PMD, the customer service centre, contractors, managers, operatives, and internal/external clients and customers.
  • Take enquiries over the phone and via email, and provide support with scanning and filing data-sensitive documents.

Requirements

  • Previous experience working in a volume administration role with a commitment to delivering first-class customer experience.
  • Experience of working in a busy office environment and administration.
  • Experience of booking, scheduling, and confirming appointments is desirable.
  • Exceptional organisational skills with the ability to effectively organise your own workload and maintain a high attention to detail and accuracy.
  • Excellent telephone and IT skills, with a sound understanding of Microsoft Excel, Word, and Outlook.

What We Offer

  • Competitive salary with a salary review yearly.
  • Pension with matched contributions up to 7%.
  • Excellent holiday package – 35 days annual leave with the option to buy or sell leave.
  • Cashback plan for healthcare costs – up to £500 saving per year.
  • Bonus scheme for all colleagues at 2%.
  • Training and development.
  • Extra perks including huge discounts and offers from shops, cinemas, and much more.