Retention Strategist

We are seeking a skilled Retention Strategist to join our team at CCA Recruitment Group. As a key member of our organization, you will play a vital role in retaining existing customers by understanding their needs and concerns.

This is an excellent opportunity for a motivated individual who can maintain positive customer relationships and ensure client satisfaction to minimize churn rates.

• Maintain open communication with customers to resolve any issues or concerns.
• Develop and implement tailored solutions to meet the evolving needs of our clients.
• Analyze customer feedback to identify areas for improvement and implement changes as needed.

Compensation Package: $60,000 - $80,000 per annum, depending on experience.

Key Responsibilities:

• Engage with customers to understand their needs and provide personalized support.
• Collaborate with cross-functional teams to develop and implement retention strategies.
• Analyze customer data to identify trends and areas for improvement.

Requirements:

• Bachelor's degree in Business Administration, Marketing, or related field.
• At least 3 years of experience in customer-facing roles.
• Excellent communication and problem-solving skills.