Senior Technical Operations Manager
4 weeks ago
Senior Technical Operations Manager
At VIQU Limited, we're seeking a highly skilled Senior Technical Operations Manager to lead our digital service delivery team. As the Head of Service, you'll be responsible for managing all live services and digital assets, as well as the suppliers, vendors, and customers related to them. You will oversee a team of 4 direct reports and be tasked with defining a robust monitoring system that spans 15,000 devices and 13 different countries.
You will report directly to the Technology Director and work closely with our cross-functional teams, business stakeholders in the UK and Europe, and Senior Leaders across all operational regions.
Key Responsibilities:
- Proven track record in a technical leadership role within a Managed Service environment
- Proven ability to manage Network Operations Centers (NOC), third-party suppliers, and enforce Service Level Agreements (SLAs).
- Experience within digital asset devices
- Experience in managing 24x7 operational systems and third-party vendor relationships.
- Prior experience overseeing critically important systems and large-scale program management, ensuring operational excellence.
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