Account Services Coordinator
4 days ago
We are a leading provider of commercial waste services, committed to innovation and sustainability. Our mission is to deliver exceptional customer service while making a positive impact on the environment.
Job Summary
We are seeking an Account Services Coordinator to join our team. As an essential part of our customer-facing operations, you will be responsible for ensuring all incoming calls are handled efficiently and professionally. You will also be tasked with strengthening customer relationships and enhancing their experience.
About the Role
In this role, you will be expected to ensure that all customer communications are logged on our CRM system. You will work closely with internal departments to resolve customer queries and help design, implement, and maintain comprehensive policies and procedures.
Responsibilities
- To ensure incoming telephone calls are dealt with efficiently and professionally.
- To log all customer communications on the CRM System.
- To discuss and complete contractual amendments for customers relating to changes in services.
- To work with internal departments in resolving customer queries.
- To help design, implement, and maintain a set of comprehensive policies and procedures.
- To post call new business cancellations, BDM leaves call their most recent customers, to provide the one-month phone call, sited dates.
- To introduce call plans to all bronze customers (below £10k).
- To help increase cross-selling opportunities to engage the customer base. Food, glass for heavy bins, shredding, referrals, additional sites, tender opportunities.
- To proactively contact new customers after their first 6 weeks to introduce our other services.
- To ensure that all contracts and paperwork are updated as required.
- To maintain an excellent knowledge of company service offering and the waste management industry as a whole as well as being responsive to changes within the sectors/markets of our customers.
- General reception duties including meeting and greeting visitors.
- Directly responsible for effective customer contact to stop them from cancelling their contracts with the company.
- Review and resolve any price increase queries effectively and directly with Customers.
This role requires prior experience within a customer services environment. You must have an excellent telephone manner and be extremely customer-focussed. Strong communication skills are essential, as well as conversance in Microsoft Office applications. Good written and oral skills are also necessary, along with the ability to deal with people at all levels. A confident and professional manner is a must, as is possessing initiative and a can-do attitude.
Salary and Benefits
The estimated salary for this role is £25,000 - £30,000 per annum, depending on experience. We offer a range of benefits, including a competitive pension scheme, generous holiday entitlement, and access to ongoing training and development opportunities.
How to Apply
If you are a motivated and customer-focused individual looking for a challenging and rewarding role, please submit your application, including your CV and a covering letter outlining your suitability for the position.
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