IT Operations Manager

4 weeks ago


Cheltenham, Gloucestershire, United Kingdom Ripjar Full time

Ripjar is a leading provider of software and data products that help governments and organisations combat serious financial crime. Our technology identifies criminal activity such as money laundering and terrorist financing, enabling organisations to enforce sanctions at scale and combat rogue entities and state actors.

The core infrastructure team at Ripjar is responsible for commissioning and maintaining the underlying IT infrastructure that supports the company's data analytics and intelligence solutions. These systems are provisioned in a hybrid public/private cloud environment, including clusters used for large-scale analytics and internal tooling.

As a key member of the core infrastructure team, the Operations Manager will oversee the day-to-day management of the team, ensuring the efficient provisioning, monitoring, maintenance, and troubleshooting of our mixed public and private cloud environment. This role requires a strategic mindset to design and implement infrastructure improvements while managing performance, capacity, and cost.

Key Responsibilities:

  • Team Leadership: Oversee the day-to-day activities of the operations team, ensuring that processes run smoothly and efficiently.
  • Technical Oversight: Design and implement improvements to existing infrastructure as well as new services.
  • Performance Management: Assess and improve the performance of core-infrastructure team members, fostering a culture of continuous development.

Operations Management:

  • Process Management: Establish and optimise processes that enable the team to independently handle routine tasks.
  • Jira Service Desk: Operate an internal facing service desk ensuring triage and timely ticket management.
  • Out-of-Hours Support: Coordinate out-of-hours support activities, ensuring a collective knowledge base for non-trivial SaaS support issues.
  • Incident Response: Manage and contribute to incident response efforts for infrastructure-related issues, ensuring timely resolutions.

Capacity & Cost Management:

  • Capacity Planning: Conduct infrastructure capacity planning, utilising metrics to inform decisions and ensure readiness for business scaling.
  • Cost Tracking & Optimization: Monitor and optimise costs associated with infrastructure and services, ensuring alignment with budgetary goals.

Compliance & Audits:

  • Compliance: Manage and contribute to recurring annual compliance activities, including ISO27001 and SOC2 audits.
  • Security: Ensure security best practice, including identifying potential threats and vulnerabilities, designing secure software systems, and implementing robust security measures.
  • Disaster Recovery Testing: Participate in disaster recovery testing, ensuring robust recovery processes are in place.

The ideal candidate will have a minimum of 5 years in operations management, particularly within a platform/core infrastructure team. They will be proficient in managing hybrid cloud environments and familiar with relevant technologies and platforms. Experience in designing and implementing scalable infrastructure solutions is also essential.

Ripjar is committed to diversity and inclusion, and we welcome applications from candidates with diverse backgrounds and experiences.


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