Innovation Service Leader

4 weeks ago


Glasgow, Glasgow City, United Kingdom 2022 - Chief Operating Office Full time
Digital Banking Innovation

We are looking for a talented Digital Service Advisor to join our team at Virgin Money. As a key member of our digital banking innovation team, you will play a crucial role in shaping the future of our mobile and online banking platforms.

Key Responsibilities
  • Develop and maintain a deep understanding of our digital banking platforms and products.
  • Provide exceptional customer experience by resolving queries and issues efficiently and effectively.
  • Collaborate with colleagues across our contact centres to ensure seamless customer interactions.
  • Stay up-to-date with the latest digital trends and tools to continuously improve the digital journey.
Requirements and Qualifications
  • A strong background in working within a fast-paced, technology-led customer service environment.
  • Impeccable communication skills and experience of making informed decisions in a Contact Centre environment.
  • A proven track record of assisting vulnerable customers by asking questions and providing support.
  • Flexible and positive working approach to suit customer needs and business demands.
  • Experience of using Microsoft Office applications.
Benefits and Salary
  • Generous holiday package of 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more.
  • Up to five extra paid well-being days per year.
  • 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt.
  • Market-leading pension.
  • Free private medical cover, income protection, and life assurance.
  • Flexible benefits include Cycle to Work, wellness, and health assessments, and critical illness.
Location and Working Arrangements

This role offers an estimated salary range of £23,500 - £25,000 per annum, with a hybrid working arrangement between Gosforth and Glasgow area with some remote working. We require confirmation that you have the right to work in the UK.



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