Experienced Community Coordinator for Retirement Living

4 days ago


Beeston, United Kingdom Churchill Estates Management Ltd Full time
About the Role

We are seeking an exceptional Lodge Manager to join our team at Churchill Estates Management Ltd. As a key member of our community, you will play a vital role in ensuring the smooth day-to-day operation of our retirement development.

The successful candidate will be responsible for managing both the maintenance of the property and providing a first-class service to homeowners. This will involve coordinating activities, events, and maintenance schedules, as well as liaising with customers and suppliers. You will be the trusted point of contact on-site and a friendly face for homeowners.

Key Responsibilities
  • Manage the maintenance of the property, including scheduling and supervising contractors.
  • Provide exceptional customer service to homeowners, responding to their needs and concerns in a timely and professional manner.
  • Coordinate activities and events for homeowners, ensuring that they have a happy and fulfilling lifestyle.
  • Liaise with customers and suppliers, building strong relationships and ensuring that all interactions are positive and productive.
  • Oversee the administration of the site, including health and safety checks, record-keeping, and reporting.
Requirements

To succeed in this role, you will need:

  • A background in administration and customer service, preferably in a similar environment such as retirement living or social housing.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with homeowners, colleagues, and suppliers.
  • Strong organizational and administrative skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
  • Proven problem-solving and conflict resolution skills, with the ability to think creatively and find solutions to complex issues.
  • A passion for delivering excellent customer service, with a focus on providing a happy and fulfilling lifestyle for homeowners.
Benefits
  • Annual holiday entitlement of 24 days + Bank Holidays.
  • A day off on your Birthday.
  • Life Assurance.
  • Eye Care reimbursement.
  • Colleague Introduction reward scheme.
  • Professional development and qualifications.
  • Thorough induction and ongoing training.
  • Immensely rewarding work.
About Us

Churchill Estates Management Ltd is a progressive managing agent of privately owned leasehold Retirement Living accommodation. We manage over 220 developments nationally, overseeing more than 9,000 apartments and providing property services and customer care to over 11,000 retired people. We are proud to offer a range of benefits and rewards to our employees, including competitive salaries, generous holiday entitlement, and opportunities for career development and growth.



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