Hotel Operations Manager

3 weeks ago


Purley, Greater London, United Kingdom Cinnamon Care Full time

About Us: Cinnamon Care is a leading provider of luxury care homes in the UK. Our state-of-the-art facilities and exceptional staff ensure that residents receive the highest level of care and comfort.


The Role: We are seeking an experienced Hospitality Supervisor to join our team at Sutton Park Grange, one of our flagship care homes. As a key member of our hospitality team, you will be responsible for ensuring the smooth operation of our home, delivering high standards of customer satisfaction, and maintaining a clean and welcoming environment for our residents.


Main Responsibilities:



  • Manage the home's budget, ensuring efficient use of resources and nominated suppliers
  • Recruit, train, and develop a high-performing team of hospitality staff, working closely with the General Manager to achieve performance standards
  • Maintain the highest standards of catering service, working with the Head Chef to deliver quality food presentation and menu content
  • Supervise meal times, ensuring the highest standards are met, and supporting the dining areas as needed
  • Attend evening and weekend functions, providing excellent customer service to residents and guests
  • Ensure all team members are appropriately trained and customer service standards are consistently met

Requirements:


We are looking for a highly skilled and experienced Hospitality Supervisor with a background in hotel or catering management, strong budget control and purchasing skills, and excellent communication abilities. You will also need to have knowledge of auditing environmental practices, food preparation, and presentation.


Salary and Benefits: The successful candidate will receive a competitive salary of £16,667 per annum, plus company benefits, including a generous pension scheme and opportunities for career development.



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