Service Operations Manager
5 days ago
Cottons Hotel & Spa seeks an experienced Service Operations Manager to oversee the smooth running of our busy food and beverage operation. As a key member of our team, you will be responsible for ensuring exceptional customer experiences while supervising staff and maintaining high standards of service.
Responsibilities- Serving food and drink, providing memorable experiences for guests
- Being the first point of contact for guest queries
- Supervising shifts to ensure excellent customer service and high standards
- Supporting and motivating the team
- Hosting events, conferences, and weddings as required
- Proactive approach with ability to manage day-to-day operations effectively
- Previous experience in a busy food environment; supervisory experience is desirable
- Flexibility to work varied shifts, including evenings and weekends
- A rewarding role with opportunities for career progression
- Competitive salary: estimated £30,000 - £40,000 per annum (dependent on location and experience)
- Wagestream: access up to 40% of wages as earned each week
- Tips paid monthly
- Free gym membership and discounted spa treatments
- 28 days annual leave (rising to 33 days after 5 years)
- Discounted accommodation, food, and drink across Cottons Hotel & Spa properties
- Pension and life assurance
- Long service awards including free meals and stays with friends or family
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