Service Operations Manager

5 days ago


Knutsford, Cheshire East, United Kingdom Cottons Hotel & Spa Full time

Cottons Hotel & Spa seeks an experienced Service Operations Manager to oversee the smooth running of our busy food and beverage operation. As a key member of our team, you will be responsible for ensuring exceptional customer experiences while supervising staff and maintaining high standards of service.

Responsibilities
  • Serving food and drink, providing memorable experiences for guests
  • Being the first point of contact for guest queries
  • Supervising shifts to ensure excellent customer service and high standards
  • Supporting and motivating the team
  • Hosting events, conferences, and weddings as required
Requirements
  • Proactive approach with ability to manage day-to-day operations effectively
  • Previous experience in a busy food environment; supervisory experience is desirable
  • Flexibility to work varied shifts, including evenings and weekends
Benefits
  • A rewarding role with opportunities for career progression
  • Competitive salary: estimated £30,000 - £40,000 per annum (dependent on location and experience)
  • Wagestream: access up to 40% of wages as earned each week
  • Tips paid monthly
  • Free gym membership and discounted spa treatments
  • 28 days annual leave (rising to 33 days after 5 years)
  • Discounted accommodation, food, and drink across Cottons Hotel & Spa properties
  • Pension and life assurance
  • Long service awards including free meals and stays with friends or family


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