Hospitality Expert Lead
6 days ago
Ottolenghi HQ & Test Kitchen is renowned for delivering exceptional guest experiences and vibrant food. We are dedicated to creating a supportive learning environment for our team, and we seek a passionate Hospitality Training and Development Manager to lead our training and development initiatives across our 9 venues and Ottolenghi HQ while promoting positive hospitality-focused practices.
This site-based role requires at least 50% on-site presence, including some evenings and weekends, with regular travel between our 9 venues and Ottolenghi HQ. Occasional international travel may also be required.
The ideal Training & Development Manager at Ottolenghi will:
- Train and onboard FOH and BOH staff, emphasizing hospitality skills and service excellence
- Define and maintain Ottolenghi's standards, using feedback from guests and customers
- Deliver training sessions on service standards, management practices, and support external professional development
- Spend time on-site working with teams to mentor and develop them
The ideal candidate will have:
- Proven experience in hospitality training with a hands-on, flexible approach
- An understanding of the different facets of Ottolenghi service- sit down service at the delis and the restaurants with more formal service as well as retail and take-away
- Willingness to work on-site, evenings, weekends, and travel as needed
- A drive for talent development and succession planning
- Strong communication skills with the ability to inspire and motivate teams
- A proactive approach to problem-solving and a commitment to our company values
- Patience and drive to manage a department that touches all facets of the business
We offer:
- A competitive salary of £45,000 inclusive of Tronc (service charge)
- Excellent health benefits package
- Enhanced Maternity, Adoption, Surrogacy or Primary Care Giver Parent Pay and Paternity Pay after 2 years service
- A birthday treat
- Monthly cooking demos and food, wine, and cocktail workshops in the Ottolenghi Test Kitchen
- Opportunity to develop your career, with a strong learning culture and internal progression
You will have the opportunity to shape the future of our team and service standards as well as make a meaningful impact on the experiences we deliver to our guests and team members alike.
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