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Field Service Technician

2 months ago

Glasgow, Glasgow City, United Kingdom ManpowerGroup Full time
Job Title: Field Service Engineer

Job Summary:

We are seeking a highly skilled Field Service Engineer to join our team. As a Field Service Engineer, you will be responsible for providing comprehensive service and support to customers and colleagues on ZEISS products and solutions.

Key Responsibilities:

  • Issue Resolution: Address and resolve cases, problems, and device application issues.
  • Lifecycle Management: Manage the product/solution lifecycle from site survey to decommissioning.
  • Technical Support: Provide technical support related to products/solutions for customers and colleagues.
  • Modification Ownership: Take ownership of product/solution-related modifications from request to completion.
  • Product Knowledge: Maintain an advanced understanding and knowledge of the product/solution.
  • Reliability: Ensure high product/solution reliability.
  • Technical Expertise: Serve as the primary technical contact for all aspects of the product/solution.
  • Diagnostic & Repair Skills: Diagnose and repair complex problems quickly and accurately.
  • Travel Flexibility: Be willing to travel and stay away to serve the full installed base of specialized products.
  • Remote Service Competence: Diagnose or repair remote devices effectively using Remote Service.
  • Effective Communication: Work closely with 2nd level support to report and resolve issues, sharing knowledge with 2nd level and local engineers.
  • Information Sharing: Quickly identify and share the latest technical information, bulletins, and service news related to your specialist product(s)/solution(s).
  • Best Practice Identification: Collaborate with manufacturing sites/2nd level support to identify and share best practices for various tasks, such as site surveys, installation, maintenance, upgrades, and decommissioning.
  • Stock Recommendations: Recommend appropriate car stock, local stock, and central stock to reduce Mean Time To Repair (MTTR) while keeping costs within acceptable levels.

Requirements:

To be successful in this role, you will need to have a strong technical background and excellent communication skills. You should be able to work independently and as part of a team, and be willing to travel and stay away from home for extended periods.

What We Offer:

We offer a competitive salary and benefits package, as well as opportunities for professional development and growth. If you are a motivated and experienced Field Service Engineer looking for a new challenge, please apply for this role.