Operational Excellence Director

2 weeks ago


Manchester, United Kingdom Priority Recruitment Full time £70,000

**Company Overview:**

Priority Recruitment is a leading company in the debt recovery enforcement sector, providing services to a wide range of clients across the UK. Our client is a key player in this market, known for its commitment to excellence and customer satisfaction.

Salary: A competitive salary of up to £70,000 per annum, plus a discretionary bonus, is available for the right candidate.

Job Description:

We are seeking an experienced leader to join our Operational Leadership Team as the Head of Complaints Management. As a key member of the team, you will be responsible for driving post-sale operational engagement, delivering an outstanding client experience, and ensuring service quality aligns with business goals and client expectations.

Your primary focus will be on supporting implementation plans for new services and features, fostering strong relationships with clients, and ensuring compliance with FCA guidelines and internal policies. You will also lead, motivate, and coach a team dedicated to driving operational excellence and client satisfaction.

Required Skills and Qualifications:

  • A proven ability to drive operational excellence and client satisfaction
  • Strong analytical skills, able to convert complex data into actionable plans
  • Excellent communication and leadership skills
  • Able to balance strategic thinking with hands-on management

Benefits:

  • Competitive salary of up to £70,000 per annum, plus a discretionary bonus
  • Company Pension Plan
  • Life Assurance Plan
  • 25 days annual leave, plus Bank Holidays
  • Private Medical Insurance
  • On-site Car Park


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