Microsoft Platform Engineer

1 week ago


Birmingham, Birmingham, United Kingdom LRQA Full time

Overview

The Microsoft Platform Engineer will play a pivotal role in supporting the implementation and maintenance of products on the Microsoft platform, focusing on components such as SharePoint, Teams, and Exchange.

This role involves working with other team members to implement enhancements and changes to M platform capabilities. The holder is also expected to provide guidance and share knowledge and experience with colleagues to enable them to make full use of the Microsoft Platform.

You will work closely with vendors to ensure that incidents related to the platform are handled within agreed service levels and act as an agent for any technical escalations that require specialist support.

Key Responsibilities

  • Contribute to the implementation, support, and transition of new capabilities and the development of new functionality within the Microsoft Platform Stack.
  • Maintain and provide support for all elements of the Microsoft platform (including but not limited to Teams Telephony, SharePoint, OneDrive, CoPilot, and Viva).
  • Work with vendors to resolve incidents and follow through to ensure timely resolutions to incidents and escalate as required.
  • Ensure that knowledge and support articles reflect any new or existing changes to the environment and are kept up to date.
  • Develop and evolve platform governance and processes to ensure the smooth running and consistency of operation in the environment.
  • Provide support, training, and promote best practice on new and existing functionality within the platforms and identify areas where the business can realise value from the platform.
  • Ensure that all change and developments on the platform align with the requirements of the business, architecture, and security teams.
  • Work in a DevOps environment providing input to prioritisation and working with the business to gather new requirements for the platform and delivering as small changes in an Agile environment.
  • Use your technical knowledge to contribute into the platform roadmap identifying areas of focus and improvement.
  • Be an agent for change, embracing new technologies and supporting the business to realise value on our customers and our business working in conjunction with other teams.


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