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2 months ago
Job Summary
The Counter Manager is a key role within Benefit Cosmetics UK, responsible for driving sales and delivering exceptional customer service in our retail stores. As a Counter Manager, you will lead a team of Brow and Beauty Advisors, motivating and delegating tasks to ensure sales targets are met and high customer service standards are maintained.
Key Responsibilities
- Team Management - Lead and motivate a team of Brow and Beauty Advisors, ensuring they are equipped to deliver exceptional customer service and meet sales targets.
- Sales Performance - Achieve counter and service sales targets by delegating tasks to team members, making connections with customers, demonstrating products, and providing beauty services.
- Brow Services - Provide high-quality brow services, including waxing, tinting, and tweezing, to ensure customers are satisfied and book repeat appointments.
- Teamwork and Communication - Foster a positive and collaborative team environment, ensuring effective communication and recognition of positive work.
- Promotion and Events - Develop and implement in-store and external events to drive business growth and innovation.
- Stock Management - Ensure the counter is stocked at all times, reporting any concerns to the Area Manager.
- Administration - Complete daily, weekly, monthly, and yearly administration tasks, and assist with Area Manager administration as needed.
- Staff Rotas - Ensure staff rotas are completed fairly and on a monthly basis.
- Hygiene and Housekeeping - Maintain a clean and hygienic environment, ensuring the counter and displays are tidy at all times.
Requirements
- Teamwork and Leadership - Proven ability to lead and motivate a team, with a focus on delivering exceptional customer service.
- Sales and Business Acumen - Strong sales and business acumen, with the ability to drive sales growth and meet targets.
- Beauty and Cosmetics Knowledge - In-depth knowledge of beauty and cosmetics products, with the ability to provide expert advice and services.
- Communication and Interpersonal Skills - Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
What We Offer
Benefit Cosmetics UK offers a competitive salary, ranging from £21,500 to £27,500, dependent on experience and performance. We also offer opportunities for growth and development, as well as a fun and dynamic work environment.
