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Product Support Specialist
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At Stryker UK Limited, we are seeking a highly skilled Product Support Specialist to join our team. As a key member of our organization, you will play a critical role in providing clinical product support to our end-users and delivering exceptional customer service.
Key Responsibilities:- Provide on-site guidance and assistance during surgical procedures to ensure optimal product performance and customer satisfaction.
- Develop and deliver training programs to surgeons and operating room staff on the use of our robotic arm applications, associated equipment, and instruments.
- Collaborate with cross-functional teams to drive continuous account growth and case volume.
- Support the development and execution of sales plans to increase the utilization of our Mako system.
- Act as a subject matter expert on our products, providing prompt and accurate complaint reports and solving product problems for customers.
- Strong understanding of medical devices and surgical procedures.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Strong problem-solving and analytical skills.
We offer a dynamic and supportive work environment, with opportunities for professional growth and development. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.