Senior Service Delivery Manager

1 month ago


Fen Drayton, United Kingdom Z-Tech Full time
Job Description

As a key member of our Energy Business Unit, we are seeking an experienced Delivery Manager to lead our calibration team. The successful candidate will be responsible for managing the delivery of services and contracts across our main customers, ensuring performance, resources, health and safety, quality, and profitability.

  • Identify and develop new opportunities for the department through business relationships.
  • Manage the delivery of services and contracts across our main customers, taking responsibility for performance, resources, health and safety, quality, and profitability.
  • Support in the preparation of tender and bid documents for the Energy Business Unit opportunities.
  • Liaise with clients ensuring positive constructive relationships based on long term partnerships.
  • Develop site specific policies and operational procedures which fit with the company's value framework and match the requirements of the client.
  • Manage and develop staff, ensuring a positive employment culture, effective training strategies, and high retention levels.
  • Monitor performance and provide formal monthly reports to the client confirming compliance with the requirements of the contract and identifying issues, risks, and opportunities.
  • Provide the highest standard of Health and Safety by supervision, good management practices, inspections, and monitoring.
  • Manage contract budgets in a cost-effective manner, ensuring value for money is achieved across the business unit.
  • Carry out accident investigations to both company and client time scales and report to line manager and HSEQ Manager as appropriate.
  • Ensure a proactive approach to HSE requirements, ensuring staff have the correct PPE, it is used as required, and is in good order.

Benefits: Car or car allowance, 25 days of annual leave plus 8 bank holiday, pension scheme, life assurance, access to the Employee Assistance Programme, cycle to work scheme, refer a friend scheme, and access to the 'My Rewards' portal offering discounts on a variety of purchases.


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