Automotive Advisor

1 month ago


Wolverhampton, Wolverhampton, United Kingdom KPI People Full time
Automotive Advisor Job Description

Contract Type: Flexible contract

Pay Rate: £14-£15 per hour

Job Summary: We are looking for an Automotive Advisor to join our team at KPI People in Wolverhampton. The successful candidate will be responsible for delivering exceptional customer service, meeting and greeting customers, and explaining work due to be carried out.

Main Responsibilities
  • Meet and greet customers, ensuring a positive experience from the start.
  • Explain the work that needs to be done in a clear and concise manner.
  • Complete courtesy car insurance paperwork accurately.
  • Communicate regularly with customers to keep them informed about the progress of their work.
  • Liaise with various teams, including the Workshop, Parts Department, Valeting Team, and Drivers.
  • Invoice customers for work completed and provide explanations for any charges.
  • Quote, introduce, and sell Service Plans to customers.
  • Ensure all Warranty paperwork is correctly completed.
  • Provide exceptional customer service at all times, meeting our high standards.
Key Requirements
  • Previous Service Advisor experience is necessary.
  • You should have 2+ years of stable face-to-face Customer Service experience.
  • A full UK driving licence is required.
  • Motor Trade experience is preferred.


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