Operations Analyst
5 days ago
We are seeking an experienced Operations Analyst to join our team at Markel International Services Ltd. As an Operations Analyst, you will play a key role in supporting the Operations Director in delivering the Wholesale operations strategy.
Key Responsibilities- Support the Operations Director in the delivery of Wholesale operations strategy
- Work with the Wholesale underwriting, claims, and support teams to identify opportunities for process improvement
- Collaborate with internal delivery teams and external vendors to deliver measurable process improvements
- Develop and maintain operational KPIs
- Support Operations with business issue analysis and resolution
- Conduct and support regular process review activities, updating documentation as necessary and communicating across teams
- Support the delivery of international projects by coordinating Wholesale operational activities, such as operational resilience, BCP, and enterprise workflow
- Stay aware of new methodologies, tools, and technical developments that support process efficiency and effectiveness, such as RPA and AI
- Attend industry forums to ensure Markel is up to date on the latest market developments and can plan accordingly
- A track record of process improvement
- Experience or qualifications in Lean Six Sigma methodologies would be beneficial
- A strong ability to communicate clearly to both technical and non-technical audiences, with the ability to influence a variety of stakeholders
- A hands-on approach, with high energy levels and self-motivation
- Familiarity with Sequel systems, Alteryx, and Docosoft would be beneficial
- Experience within the insurance industry, particularly in the London Market, would be useful but not essential
Markel Corporation is a Fortune 500 company with over 60 offices in 20+ countries, operating in the insurance, reinsurance, specialist advisory, and investment sectors. We value diversity and are committed to creating a workplace that is inclusive and supportive of all employees.
What We Offer- A competitive salary and annual bonus
- A comprehensive benefits package, including 25 days paid holiday, a great pension scheme, private medical and dental cover, and more
- Opportunities for career development and growth
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