Retail Team Member

4 weeks ago

Hereford, Herefordshire, United Kingdom British Heart Foundation Full time

About the Role

The British Heart Foundation (BHF) is a charity that funds research into heart and circulatory diseases. As a Sales Assistant, you will be part of a retail team that is community-based, offering amazing choice and genuine sustainability.

This is a part-time role working 14 hours a week in one of our busy clothing stores. Our stores are fast-paced and trade 7 days a week. This role requires flexibility to work weekends and bank holidays on a rota basis.

You'll join the team on a permanent contract, working 2 days per week, to include one day of the weekend.

Key Responsibilities

  • Engage with customers, providing exceptional service and promoting the charity's mission
  • Organise and merchandise donated stock creatively to maximise sales potential
  • Collaborate with our E-Commerce team to maximise online sales
  • As a Keyholder, you'll be the go-to person when there isn't a manager on duty, keeping the store running and ensuring our customers have a great experience

Please note, this role can be physically demanding and will involve moving a high volume of donation bags.

You will be given lots of autonomy in your role and will strive to continually build your knowledge of BHF.

What We're Looking For

  • Previous retail experience isn't essential. What truly counts is your passion, energy, and ability to deliver the very best customer service
  • You'll be confident within a team environment and comfortable guiding the activity of volunteers on the shop floor
  • Able to work well under pressure and on your own initiative in a dynamic and fast-paced environment
  • Attention to detail in everything you do
  • Positive, creative, confident, customer service-focused, and passionate about sustainability
  • You'll be comfortable with tech, able to use a Till, PC, Smartphone, and e-mail with ease

Why Join the BHF?

We have a strong culture of internal progression and will actively support you to develop your career.

Our generous staff benefits include:

  • 38 days annual leave (plus the option to buy and sell leave)
  • Holistic support leave of up to 10 additional days off each year
  • Enhanced family policies (maternity, paternity, and adoption leave)
  • Wagestream - early access to your wages
  • 25% staff discount
  • Health cash plan (Dental, Optical, Therapies, etc)
  • Access to a 24/7 Virtual GP and Employee Assistance Programme (EAP)
  • Pension with employer contribution of up to 10%
  • Cycle to work scheme
  • Discounts on gym memberships
  • Discounts with a wide range of retailers

What's Important to Us?

At the British Heart Foundation (BHF), we offer a huge range of new and used quality furniture, clothing, jewellery, and more, available in-store and online.

In addition to raising funds for the BHF, we connect with our local communities and help reduce clothing and furniture waste across the UK. With over 700 stores, we make a huge environmental impact by preventing around 70,000 tonnes of unwanted items going to landfill every year.

We receive 1.6 million items donated to our home stores and 9.8 million bags of donated items and will continue to build upon our reuse agenda in the years to come.

Everything we do comes back to funding lifesaving research for all heart and circulatory conditions. We are more ambitious and determined than ever – because the cures and treatments we need are in sight. You could be part of getting us there sooner.

Our Equality, Diversity, and Inclusion (EDI) Strategy, Igniting Change, along with our internal EDI group, Kaleidoscope, and a growing number of employee network groups (our Affinity Groups), help us create an environment where all our colleagues and volunteers can succeed.

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