ERP Support Specialist
3 weeks ago
Are you a skilled ERP support specialist looking for a new challenge? We have an exciting opportunity for a Level 2 Support specialist to join our team.
Job SummaryWe are seeking a highly motivated and experienced Level 2 Support specialist to provide technical support for our international clients. The successful candidate will be responsible for analyzing and resolving complex technical issues, providing training and documentation, and collaborating with internal and external teams.
Key Responsibilities:- Provide Level 2 ERP support for international markets, focusing on Europe and APAC.
- Manage and resolve support tickets raised by business users.
- Continuously train users and create detailed documentation to support system use and minimize issues.
- Collaborate with the International ERP Team, key business users, support partners, and the infrastructure team.
- Stay updated with industry trends and changes in D365 FO standards.
- Minimum 3 years of experience supporting D365 FO in a sales or distribution environment.
- Strong understanding of business processes, particularly order processing management.
- Fluent in English (additional European languages are a plus).
- Knowledge of D365 Retail and Commerce (preferred).
- Microsoft certification for D365 Finance & Operations (preferred).
- Based in Uxbridge, London, with excellent public transport links and parking.
- Hybrid working, with a minimum of 3 days per week in the office.
- Occasional international travel may be required.
- Salary - £40,000 - £45,000pa.
- Performance Bonus - 8% based on agreed company objectives.
- Probationary Period - 6 months.
- Holiday Allowance - 25 days pa pro-rata, increasing incrementally annually by one from the second full year of employment to a maximum of 30 days per annum.
- Group Personal Pension - employer contributions 4% and employee contributions 4%.
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