Restaurant Operations Manager

4 days ago

StratforduponAvon, Warwickshire, United Kingdom Archie's Full time

Archie's Assistant Manager - A Leadership Opportunity


Archie's is seeking an experienced Assistant Manager to join our Front of House Leadership team.

About the Role:

We are looking for a skilled and motivated individual to assist in the day-to-day operations of our restaurant. As an Assistant Manager, you will be responsible for leading by example, coordinating shifts, and ensuring exceptional customer service.

Key Responsibilities:

  • Co-ordinate the day-to-day operations within the restaurant in the absence of the General Manager
  • Follow all cash handling procedures in place
  • Co-accountability for overall business performance, including sales, stock, and labour
  • Deliver superior service and maximise customer satisfaction
  • Respond efficiently and accurately to resolve customer dissatisfaction
  • Organise and supervise shifts, striving for perfection
  • Ensure compliance with sanitation and safety regulations
  • Control operational costs and identify measures to reduce waste
  • Promote the brand in the local community through word-of-mouth and restaurant events
  • Motivate, mentor, and provide feedback to team members and team leaders

Requirements and Skills:

  • Proven experience as an Assistant Manager, Supervisor, Team Leader, or similar role in a branded or quick service restaurant environment
  • Experience managing both front and house teams in a fast-paced setting
  • An experienced Hospitality leader looking to take the next step in their career
  • Proven customer service experience in a management role
  • Extensive food and beverage knowledge, with the ability to remember and recall ingredients and dishes
  • Familiarity with restaurant management software
  • Strong leadership, motivational, and people skills
  • The hunger to learn, develop, and progress

What We Offer:

  • Great rates of pay
  • Employee benefits
  • A lovely work environment
  • Quarterly paid bonus based on achieving store targets
  • A free meal on every shift, plus 30% discount in all Archie's sites for you and your guests
  • Top-notch training and real opportunities for career progression
  • Employee referral scheme

DBS Requirement:

All Managers are required to undergo a DBS check, which will be processed at the offer stage.

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