Customer Service Director

4 days ago


Stowmarket, Suffolk, United Kingdom Starbucks Full time
Job Title: Customer Service Director

About the Role

We are looking for a highly motivated and customer-focused Customer Service Director to lead our team at Starbucks. As a key member of our leadership team, you will be responsible for driving customer satisfaction and loyalty, while also developing and implementing strategies to improve operational efficiency.

In this role, you will be expected to inspire and motivate our team members to deliver exceptional customer experiences, while also analyzing customer feedback and sales data to inform business decisions.


Main Responsibilities
  • Develop and implement customer-centric strategies to drive sales growth and customer loyalty.
  • Motivate and train team members to deliver exceptional customer experiences.
  • Analyze customer feedback and sales data to inform business decisions and improve operational efficiency.

Requirements
  • Minimum 1-year experience in a management role, preferably in a retail or hospitality environment.
  • 18 years or over due to late night working and closing of the store.
  • Flexibility to work various shifts, including weekends and holidays.

What We Offer
  • £12.50 per hour hourly rate.
  • 15% Food to Go Discounts Greggs, Starbucks, Subway, Cinnabon, Chaiiwala & Sbarro.
  • Exclusive Retail Discounts.
  • Contracted Guaranteed Hours.
  • Annual Leave Entitlement.
  • Learning & Development Opportunities.
  • Employee Life Assurance.
  • Work Anniversary Rewards.
  • Employee Assistance Program.
  • GP & Wellbeing Service.
  • Free Eye Test.
  • Recognition Rewards.


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