Reception Supervisor

1 month ago

Batley, Kirklees, United Kingdom Curo Health Ltd Full time
About the Role

Curo Health Ltd is seeking a highly skilled and experienced Reception Supervisor to join our team in a key role within our Enhanced Access service. As a Reception Supervisor, you will be responsible for the efficient running of the reception area at one of our designated hubs, ensuring that patients receive a high-quality experience and that our clinical teams are supported in delivering excellent care.

Key Responsibilities
  • Manage the reception area, ensuring that all administrative tasks are completed efficiently and effectively.
  • Provide secretarial support to the clinical team, including processing patient information and contacting patients with appointment times.
  • Act as a first point of contact for patients arriving at the hub, providing a warm and welcoming experience.
  • Facilitate effective communication between patients, the hub team, clinical staff, and other healthcare agencies.
  • Supervise and support a team of reception staff, providing guidance and training as needed.
  • Ensure that all staff are aware of and adhere to Curo Health Ltd's policies and procedures.
  • Participate in ongoing development and training to maintain a high level of knowledge and skills.
Requirements
  • GCSE English and Maths (or equivalent)
  • Good standard of general education
  • SystmOne experience
  • Experience of managing and supervising a team
  • Excellent oral and written communication skills
  • Excellent telephone manner
  • Ability to prioritise and manage own workload
  • Friendly, helpful, and can-do approach
  • Ability to carry out work accurately to specified deadlines
  • Close attention to detail
  • Excellent organisational skills
  • Ability to work on own initiative
  • Able to work under pressure
  • Able to maintain a high level of confidentiality
  • Experience of SystmOne, including secretarial duties
  • Prioritisation of tasks
  • Working in a pressured environment with an ability to effectively resolve concerns, issues, and challenging situations
  • Able to demonstrate self-reflection and learning outcomes from incidents
Desirable Qualifications and Experience
  • Previous experience working within the NHS
  • Experience of data/statistical collection
  • Experience within a line management role, including staff supervision
  • Ability to motivate and encourage staff
  • Ability to delegate and prioritise others and own workload
  • Experience of training/mentoring lower-level staff members
  • Evidence of adherence to current/previous organisations' policies and procedures
  • Understanding of the role of the CQC
Continuing Professional Development
  • Evidence of achieving at least 85% of mandatory training at required intervals
  • Willingness to attend and undertake any additional training identified as relevant to the role

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